Shameful Airpolicy

[Timothy702]

Airbnb's airpolicy for guest parking conflict resolution is shameful. Their policy is a host only needs to provide 'A' parking space. Adequacy doesn't matter, nor does accuracy of the listing Photo for parking. Furthermore, misrepresentation of the parking space by the host in an Airbnb message feed doesn't matter either. The renter has no recourse! This is a deplorable policy!

[Helen3]

Difficult to comment as you haven't said what the issue is @Timothy702 

What was wrong with the parking space ? 

[Timothy702]

@Frances3408 The parking space is too small to fit a Sprinter van. Not enough room due to its dimensions & constructions. The main constriction is a large garbage shed which isnt in the listing picture, description, nor any of my pre-booking communication with the host. All of my pre-booking communication was centered on the adequacy of guest parking. If I cant safely & secure my van, no bueno. The guest parking can fit a small to mid-sized car comfortably.

[Helen3]

If you confirmed with the host that your van would fit the parking available and the host confirmed that it would I can see why you would be upset .

In that situation you would have had the option to ask. airbnb to cancel the booking penalty free so you could find alternative accommodation that met your requirements @Timothy702 

[Timothy702]

This is the crux of my point. Shameful Airpolicy! I contacted customer service under their Airpolicy. Airbnbs policy for host guest parking under Airpolicy is as follows:

The host only needs to provide 'A' parking space. Adequacy of the space, accuracy of the listing Photo, misrepresentation, etc. don't matter. They won't enforce any dispute. It's a one-sided policy!

[Helen3]

You still haven't answered the very simple question a number of people have asked on here .... did you advise the host in advance that you had a larger vehicle than standard sizes and did the host confirm that they could accommodate your van type ? @Timothy702 

if yes you have a case if not you don't . Simple.

[Timothy702]

I have stated several times that I communicated with the host pre booking to determine the adequacy of guest parking. The host basically mislead me or lied! I have a Sprinter van..

.that is the first thing I ask a host before booking! Can I state it any clearer?

[Helen3]

If you had stated in previous posts you had written confirmation from the host they could accommodate the van.... I wouldn't have kept asking .

In which case I would have cancelled on arrival with Airbnb and had them help you find a listing with appropriate parking. @Timothy702 

[Joan2709]

@Timothy702 

If you provided the dimensions of the Sprinter Van to the Host and they said it would fit the parking spot, then I agree with @Helen3 that Airbnb might work with you on canceling the stay with a refund. 

That said, many properties will not accomodate your sprinter van; especially in large cities. We mention in our listing that we can only accomodate passenger vehicles in our driveways; not oversized vehicles, RV's, trailers, or boats. Free street parking is available. However, some areas restrict parking oversized vehicles and RVs on the street.

[Frances3408]

@Timothy702. Sorry to hear this. I suspect the host had no idea how big a Sprinter Van is.

I've had guests bring a massive fishing boat (not disclosed) that wouldnt fit in the generous tandem carport either. Luckily the listing had a long driveway and its a safe neighbourhood. Guest never complained but I took references to "park you boat" off the listing after that 😉

I think you would need to find a place with a double, locked up garage with a higher ceiling to suit all your stated needs, which will reduce the list of suitable properties significantly .