I had someone book for 3 nights for 3 ppl, starting tonight.
When he got here, he told me some plans had changed. His mother would not be joining him at his brother's graduation as her father had taken ill. His sister would be here at some point, but it was possible it would be just him tonight. I got him settled in and left. I was a bit put off as i had emailed him early this morning asking about ETA so I'd know how to plan/spend the day. I never heard from him - until I got a text around 8pm saying he'd be here in 40 minutes.
An hour or so after I left the house with him here, I got a text from AirBnB saying he cancelled. It was time stamped at 10pm.
He didn't leave a note at the house, or text me directly. He sent a message through AirBnB - saying things were serious with his grandfather, and that he was going to get himself there right after his brother's graduation tomorrow.
He's requesting a full refund.
I'm inclined to give him a refund for tomorrow and the next night, but not for tonight.
Any thoughts from any of you?
Oh, did I mention this was only my 2nd time hosting?