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Steven1632
Level 1
Fairhaven, MA

Something went wrong! Please contact customer support for assistance

Please help me out

the airbnb support is **bleep**ty

i have been trying to book for 20 days now

same error every time

i have invested and i have waited so long

$1100 gift credits just useless in the app

 

3 Replies 3
Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Steven1632 ! From your post it seems like you're facing some issues with gift cards. Did you hear back from the Support team since the time you posted?

 

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Please follow the Community Guidelines

HI Bhumika , I am in contact with Airbnb support for the  whole month now. Till this date 

all they did is:

- change around 80 different agent, I had to explain the situation to everyone of them again

- nearly around 50 of them asked me to try several trouble shooters and I did , nothing happened 

still same error

-10 of them put me on hold for an average of 35 mintues each

-15 of them asked me to 24 hours because I tried too many times to book , those trouble shooting  exercises come in handy

-and 15 of them transferred my case to the specialist

Department which I guess are located in area 51 , and a customer  cannot reach them !

I put gift cards worth of $1100 in my account

naturally/legally I should be able to book my airbnb with just my gift credits and won’t have to pay 

Apparently  that’s not the case , many of the agents even asked me to pay for the booking from your debit card and several asked to change the payment method!

 

this is crazy

Hi! Did you ever figure out how to solve this problem?