Hello @Nic15080 ,
Thank you for bringing this up.
Unfortunately, @Paula, I don’t have better news. My last interaction with customer service was truly disappointing. I asked a simple technical question and received an answer that I was sure was from an AI bot, as it seemed to pick a few words from my question and provided an irrelevant response. Then, the person who sent the message called me. They were polite and kind and genuinely wanted to help, but they lacked experience, and I felt like I was training them. I had to explain the difference between “listing,” “property,” and “room,” clarifying that not all listings are necessarily “rooms,” and that there are “properties” with more than one room. It was really embarrassing, and I hope I won’t need to call for a dispute with guests, as the level of understanding is not adequate.
Then, the person sent me a reply with about 10 links to Airbnb help pages, asking me to find the answer myself. It was really embarrassing.
If you wish, I can send you a private message with the full correspondence so you can see how embarrassing it is.
All the best,
