Hi. Could someone help me out here?
My account is still on limited access for a week now. It was put under limited access because a CRaZy guest walked into one of my locations and said he smelled the resemblance of marijuana.
Although I don’t reside at the location, we have smoke detectors, security cameras and a 2 residents there that would never allow such a thing to happen. Of which I have a cam recording of the conversation between the guest and both residents stating such.
Additionally, there are signs that state that there is no smoking allowed with a $1000 penalty for each and every violation of that rule. No one dares to smoke anything in the house.
The Airbnb agent Daniel, in your Trust and Safety department handling the investigation, was emailed all the videos last Saturday and then again on Wednesday, proving this and other claims that I made against the guest. One claim, for being naked in the bathroom with the door open which was reported to me by the resident and partially caught on cam. Second, guest was seen on cam checking other guests doors. Entering unauthorized areas and rooms. Rummaging through other guests food items in the kitchen.
I have not had one bit of reply communication from the agent Daniel since last Tuesday. Although I’ve message numerous times and have made a call to speak to another agent. I haven’t received one booking or new guest inquiry from the Airbnb platform which I solely rely on for my income since last Saturday when my account was suspended.
Here’s the hurtful part. I was messaged by a former guest who stated that she tried to book a room for a one month period but was unable to book. I lost a $1600 booking and Airbnb lost a $200 fee. She instead rented a hotel.
I feel this whole incident should have been handled better, logically and more efficiently.
How can one guests false accusation shut down a long-standing 6 year Superhost account? To add insult to injury, I’ve never had such an accusation before since the inception of our 6 year relationship.
I’m hoping Brian Chesky will be copied on this message.
Danny John fiend of Mike Campese.