Superhost review stat calculation 2020

[Edward-and-Sao0]

This is an old topic and I apologize if it has already been covered in detail elsewhere - but I cannot find an explanation of exactly how the 12 month stat is being calculated in Feb 2020. I have tried to understand the number quoted but nothing seems to explain it. Specifically -

1. Do all 6 categories plus overall rating count? If not which ones are used? eg is Location now omitted?

2. If 5 or 6 categories are used are they equally weighted? If not what is the weighting used?

3. If a guest does not leave a review, is this a factor?

4. What else is factored into the calculation?

As AB make this such an important stat, where is the calculation documented for all hosts so that we can understand what we are aiming for? Nowhere that I can find! I would expect a baseline document of this and then updates whenever it changes. Not too much to ask I think.

Any feedback would be much appreciated as we seem to be shooting in the dark right now and support agents clearly don't understand it (or worse yet are being instructed not to tell us!)

Thanks

[Sarah977]

@Edward-and-Sao0  Where you find the required stats is by going to your Progress page, then Opportunities, then click on the Superhost box. That will show you the target stats and your own.

Only the Overall rating is counted.

No, the number of guests who leave a review isn't factored in. Used to be, but not anymore.

And it is assessed every quarter, based on the previous year's activity- next assessment is April 01, 2020. But what you see on that Progress page is current as of now (it may take a few days to catch up), so your stats you see there now you have until April to add to. 

[Edward-and-Sao0 · Accepted solution]

Thanks much for the quick reply to my post.

Believe me, I do know where our stats and the targets are shown otherwise I wouldn't be questioning it!

So to be clear - only the overall rating is used - and none of the underlying 6 categories.

Therefore in an example of 10 reviews in the past 12 months, 8 x 5 star and 2 x 4 star overall ratings, the stat would show 4.8, regardless of any of the underlying category ratings being lower. The fact that guests may not leave a review is not a factor (now), and no other input is used in the calculation. Is this correct? If so I now need to find out why the math is not being applied correctly in our case.

Last question - how are we supposed to know this? Is it documented somewhere?

Thank you for your explanation. 

Edward

[Sarah977]

@Edward-and-Sao0  Sorry I misunderstood about you not knowing where to find the stats. 

Yes, only the overall rating is counted, none of the others. I've never looked for where this is stated in the Airbnb info, I just know it from being on these forums for about 2 years. And if the stats were lowered just because guests failed to leave a review at all, I imagine there'd be a lot of talk about that here, and I've never seen anything to that effect. I have a 5* rating, and while almost all of my guests have left a review, not every one of them has. If that was a factor, my stat wouldn't be 5*s.

[Nancy146]

Hi @Edward-and-Sao0 

I questioned this recently, and here's the answer I got from a support specialist:

"The cancelation rate will be calculated from the sum of all reservations including reservations that was cancelled, Next the number of the reservation you cancel in this period which is one(1) divided to the sum of the reservation from that period (23) and multiplying it to (100) and the total will be the cancelation rate for the whole period."

This was confusing to me because I had 17 bookings, one of which I cancelled, so how did Airbnb determine 23 reservations in the superhost calculation?

Unfortunately, and unfairly IMO, the calculation includes reservation inquiries I did not accept because the guest wanted to bring children (not permitted) or pets (not permitted), and a few guests booked, then cancelled during the full refund period for whatever reason.

[Mike-And-Jane0]

@Nancy146 the cancellation rate only includes cancellations made by the host. It does not count rejected inquiries or even rejected booking requests. If it did then we would not be Superhosts.

[Nancy146]

@Mike-And-Jane0That's not how the support person described it to me, and support deleted the conversation from my inbox once I posted it to the forum.

[Nancy146]

@Mike-And-Jane0I take that back, the message was not deleted, but located in traveling messages instead of hosting. Here's the explanation:

**[Content removed in line with the Community Center Guidelines- Please note that it is not allowed to share Airbnb private conversations]

[Nancy146]

**[Content removed in line with the Community Center Guidelines- Please note that it is not allowed to share Airbnb private conversations]

[Nancy146]

@Mike-And-Jane0 No, that is not how the cancellation rate is calculated. Please read below.

[Mike-And-Jane0]

@Nancy146 But a bigger denominator gives you a lower percentage so why do you think this is unfair. The numerator only has 1 cancellation. If you did 1/17 it would be 5.88% cancellation rate.

So only Host cancellations count against you.

[Nancy146]

@Mike-And-Jane0 

I was thinking of the calculation all wrong. Dang, that's embarrassing. Thanks for your reply!