Time

[Kjersti13]

Hello,

is this normal for foreigners not to know how to tell the time? 
I asked my guest when he was arriving. He responded at 19.

I expected him to arrive at 19, aka 7 o clock in the evening(!!).

Then he wrote 19 o clock in the morning(!!!)

Then I had to re confirm he meant 07. He held on to his 19, but I am expecting him to arrive 07.

This also happened with another guest, who I told could arrive at 15. And his response was “okay, I’ll be there at 17” 

I thought numbers were universal, but it appears not.. 👀

[Bob297]

@Kjersti13 
No, this is unusual. Never happened to me

[Kjersti13]

 **[Private conversation removed in line with the Community Center Guidelines]

  

I did some research and it occurs to be translation issue. The automatic translation Airbnb operate in their message, mess the time up.

I tried to report the problem. But the service desk did not understand.

Is this a normal problem. Service desk not understanding?!?

I add two pictures as examples 

[Bob297]

@Kjersti13 
Yes, it happens that the service desk does not understand your question.
Try to rephrase it in simple wording.

[Ruben-Gerad0]

Hi Kjersti,

   I think it has some issues with timezone and Daylight Savings Time (DST).  Also the customers themesleves will be clueless, trust me I made someone wait at the airport for an hour since I thought her plane lands about 2 hours later as per her time printed on her ticket.  Most of them print the time of arrival at destination now.

Best Regards,

Ruben.