Total Cost difference between amending existing booking and creating new one

Alex482
Level 2
London, United Kingdom

Total Cost difference between amending existing booking and creating new one

Posting here as I'm banging my head against a brick wall with Support in the hope that someone can shed some light on this discrepancy.

 

I'm currently on a stay and I would like to extend the booking to cover 5 Mar - 5 Apr but I have some coupons I'd like to use. I know they can't be applied to existing/amended bookings so I looked at an entirely new booking (for the same place) to cover the same 5 Mar - 5 Apr dates.

The issue I'm having is that there's a difference in the total that is greater than the Cleaning Fee which is the only difference I can see between the two options.

Amend/extend current booking

Price adjustment £2,067.39

Service fee adjustment £265.27

Price difference £2,332.66

New booking
Accommodation £2165.04

Cleaning fee £87.84

Airbnb service fee £367.88

Airbnb service fee savings -£78.85

Total £2,541.91

Logic says the difference should be Cleaning fee (£87.84) + a bit of Airbnb service fee for this Cleaning fee but the delta is £209.25 and it just doesn't make sense.

 

Airbnb Support have just been sending responses about differences in Nightly Prices which makes no sense as it's the same nights for both options.

 

What am I missing here?

 

Screenshots here:
New BookingAmended Booking

2 Replies 2
Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Alex482 

The difference doesn't seem to have to do with the Airbnb Service fee. This is 265.27 / 2067.39 = 12.82% for the extended booking  and (367.88 - 78.85) / (2165.04 + 87.84) = 12.82% for the new booking. 

I agree with you that if the cleaning fee was the only difference, the second booking should be only 87.84 +12.82% = 99.10 more expensive.

 

There's something in the nightly rate that's causing the difference. I don't know if it's just me, but I can't see your screenshots at all - is there any extra detail there? If so, please re-post.

 

At the moment all I can think is that the host could have added a trip length discount, and that your existing booking would qualify for the discount, while the new booking is too short on its own. The new booking is, however, a month, so I guess we're talking about a discount that kicks in when you stay for even longer than that.

Shelley159
Top Contributor
Stellenbosch, South Africa

@Alex482 

I know you want to figure out the price difference, but at a practical level I should mention that you can just message your host and show them what the total quote is for the extended booking. Then when you request a new booking, the host can send a special offer that matches what you would have paid for the extended booking. That's how these sorts of issues are normally dealt with (and if the host agrees to charge the extended booking price, you also won't be charged the cleaning fee).