Unable to access email or phone number associated with account

[Brittany554]

Help!!! I have an Airbnb account that I am currently able to access and have a current booking through. I realised after making my booking that the email and phone number on my account can no longer be accessed.

1) the email is an old Bellsouth email with a platform that no longer exists and there is zero way to access the account after multiple phone calls with AT&T (aka Bellsouth)

2) the phone number is my British number from when i lived abroad, and I no longer have access to the SIM card associated with the number

I cannot change the email or phone number associated with my account, as I have to confirm the change with one of the other forms of contact. Neither of which i have access too. It is like i have double locked myself out.

My account is ok, and I can see the listing, but I want to make sure my email and number work so that the host can contact me. I have reached out to Airbnb and they say that it is a large problem so they have to route it to a manager, but the problem is a manager never calls me since they are trying to call the unable to be accessed number listed on my account. I have tried leaving the correct number for them multiple times. 

If anyone can help I would be forever grateful!!

[Paula · Accepted solution]

Hello @Brittany554 and Welcome to our Community Center 🎉

I will reach out to you via direct message to discuss this specific situation with you.

Regards,

Paula

[Lisa10168]

Hi Paula, I know this post is old, but I have been googling this issue and came across this post which is exact same issue I am having.

I have an old email and mobile number both of which are connected to my airbnb account and both of which are no longer accessible or been used for a few years, I had forgotten to update them and now I am in a loop within the Airbnb app asking me to confirm my details.  Which I can’t due to the email and phone being incorrect and inaccessible.

any help would be appreciated 

[Lisa10168]

Adding that the airbnb app on my iPad I discovered is different to the account on my iPhone!  And I have loaded a gift card into the iPad where the account contact details are incorrect and I’m unable to use

[Emilie]

Hi @Lisa10168, 

Have you tried contacting the customer support teams to see if they could look into this with you and help find a solution? If not, you can reach out to them via this page: www.airbnb.com/help/contact-us/ 

Let us know how you get on 🙂

Emilie