Urgent: Account Suspension Without Clear Explanation

[Sofia1359]

Hi everyone,

My husband recently received a notification from Airbnb stating that his account will be removed on November 10, 2024, due to an association with a person who is not allowed to use Airbnb. The problem is, we have no idea who this individual might be or how his account is connected to theirs.

Because of this lack of information, we're struggling to submit a proper appeal (you can only appeal once). I can’t upload any relevant evidence to prove my independence from the banned person if I don’t know who they are or what specific association is being flagged.

I’d greatly appreciate any advice or guidance on how to handle this situation. I’m eager to get this resolved as soon as possible, especially since I have an upcoming reservation that I really don’t want to lose.

Thank you in advance for your help and support!

[Helen3]

Has your husband been part of a booking with a lead guest who's been banned from the platform perhaps @Sofia1359 

[Sofia1359]

@Helen3 That's exactly what we're trying to figure out. The only person who has ever been on a booking with him, apart from myself, is his mom. At one point, her account was accidentally banned and later reinstated. We reached out to her today, and her account is still active and functioning.

Right now, we're on standby, waiting to hear back from Airbnb support. However, we can't afford to wait too long since we only have 6 days left before his account is removed, which would also mean losing our reservation for the end-of-year holidays

[Sofia1359 · Accepted solution]

Hi all! Closing out this thread. A member of Airbnb Escalation Team reached out and were able to solve the issue. Thank you all!

[Bhumika]

Thank you for sharing the updates with us @Sofia1359 ! So glad to hear that it was resolved 🌻

Do you have any tips for other hosts, who might come across a similar situation? We look forward to your advice for other hosts!