Why did Airbnb remove my bad review?

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Why did Airbnb remove my bad review?

We recently stayed in an Airbnb, and after arriving late to our destination we were immediately threatened by our host, so we left in the middle of the night as the conversation thread moved from open threats to drunken slander. Airbnb put us in a hotel for the night until we found a better suited place for the duration of our stay. After filing a police report in the morning, the detective let us know the host had an extensive record and that he would check the property and follow up with the host (not only for fear of ourselves but for any future guests, we thought it prudent that the local police learn of our experience). We let Airbnb know the entire investigation and shared everything about our case with them and they gave us a near complete refund (prorating all but an hour of our stay). After leaving our host with a cordial negative review, we found out it had quickly been removed by Airbnb via their policies. I am absolutely amazed someone like this could even host to begin with, let alone become a “super host” giving near perfect reviews even though this could be further from the truth. As a Bay Area native, where this company was born, I will be sharing this experience with everyone I know. Where safety is concerned, there should NEVER be a compromise, EVER. I can understand greed, complacency, uncleanliness, or bad communication, however safety is where I draw the line. It seems like Airbnb regularly removes honest bad reviews and it needs to stop. 

 

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Top Answer
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hey @Hyo82

 

In this situation, I think speaking to Airbnb Customer Services again to be sure they have it logged and raised would be the best option. 

 

Please come back and let me know how you get on. 

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1 Reply 1
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hey @Hyo82

 

In this situation, I think speaking to Airbnb Customer Services again to be sure they have it logged and raised would be the best option. 

 

Please come back and let me know how you get on. 

-----

 

Please follow the Community Guidelines