Why does Airbnb not have a formal complaint process for Hosts?

[Suzanne1108]

I am a Superhost. I have been on the platform for 6 years.  My rating is 4.99.  

I altered my calendar for Jan and Feb 2025 to have a minimum of 28 day bookings because we are going to be travelling ourselves and I do all the changeovers myself.  It looked like it worked however, a couple of days later a 2 day booking came through.  I cancelled it within minutes, potentially my first mistake as maybe I should have contacted the help desk.  Anyway, as a consequence I have lost my Superhost status and the dates are now blocked in the Calendar.  

My flat is available 365 days a year in the centre of Edinburgh.  It is booked 80% of the time.  Airbnb make a lot of commission out of my listing.  In the 6 years I have been on the platform this is only the 2nd cancellation I have had to make.

I believe the auto response to cancellation is flawed. There is no-one to have a proper conversation with just a load of messages saying, thank you, sorry, hard luck!  No proper Complaint process.