Why is no one picking up the phone

[Larry44]

I have spent over 30 minutes in queue waiting for someoene to pick up the phone. So much for superhost status.

[Paula]

Hi @Larry44,

I’m really sorry to hear about your situation. While we’re not part of the support team and can't directly assist, I’d love to invite you to share more details about the issue you're facing. Our host community may be able to offer some helpful advice and insights.

Looking forward to hearing from you!

[Larry44]

Sorry this took so long. I live in San Francisco and we have quarterly reports to submit regarding stays for that quarter. Under "earnings" it only gives a total for that quarter and I need it broken down by guest and I can not find where I do this. That's the reason I called and get the message "Thank you, Superhost, we're helping someone else but we'll be right with you." After 8 minutes I hung up. I called back and pressed #3 since it did not have to do with any guest/host issues. It rang for 10 minutes with no answer.

Do you know where I get the info I need?

Larry

[Helen3]

Have you looked under professional hosting tools there might be something there or look on the airbnb help website @Larry44 

[Larry44]

I have entered "transactions" in the search box. I click on the link which says it  will print  out payouts per guest, then takes me to the earnings report which does not have the breakdown. Other suggestions.