Will I get refund if my booking got cancelled because AirBnB was unable to verify my Identity?

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Will I get refund if my booking got cancelled because AirBnB was unable to verify my Identity?

I booked my first room using AirBnb today but I was not aware of ID verification rule in India. Now, the ID which I put didn't had my updated picture so it was rejected. I reached out to customer care, they are saying that it will take around a day to confirm identity using other methods. 

 

But I read on verification policy that if they will not be able to verify an identity they will cancel the booking in 12 hours. So, will I get my money back which I paid before this ID verification thing came up?

Also, a small feedback to AirBnB that please verify ID of customer before allowing them book & pay the whole amount. It is really frustrating to pay the amount first then wait to get verified.

Top Answer
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Rohit79 yes you will get your money back in this situation.

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1 Reply 1
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Rohit79 yes you will get your money back in this situation.