my rates

Level 2
Stratford, Canada

my rates



So for some reason, Air B&B is misinforming my interested guests that they can rent one of my suites for 6 people for the rate of my lowest priced room which ONLY can have 2 person occupancy maximum. I have asked Air B&B to correct this mistake, to reflect accuracy, but they have not.  I have now had to turn down 2 potential clients due to the misperception.


Can anyone tell me how I directly connect with a live person at Air B&B to sort out my issue, please?



7 Replies 7
Level 10
Como, CO

I took a quick look at your listings and can not see the issue, but that information is what you enter.


HI David;

Yes, you are right. It looks correct.  Glitch happens when they actually make the booking methinks.


Level 10
New Orleans, LA

Google "Airbnb phone number" and you'll find it.

thanks Michelle!

Level 10
Miami, FL

@Rhonda-Lee0 Airbnb does not modify listings. Only you can fix this.

Hiya Ed and Hugh;

Thanks for responding....The thing is-on my end, it looks exactly as I want it.  It is seemingly a glitch in the booking system, that people are some how able to book more than the maximum occupants/room.  If you check out my profile at Aye Lighthouse...each suite says "2 people maximum" are allowed to be in one room. 

Any more advice or direction?


From your listing:


Bathrooms: 3 (Private)
Bedrooms: 3
Beds: 3