Hi guys,
I started to host on AirBNB a few months ago. So far, there's been a few hiccups along the way but i've always been one to aim to please. One guest I had booked the home sighting that he had a family wedding, so him and his family would be staying - i accepted the reservation even though he had no review history.
He came, checked in, all was going fine untill I get a call from my neighbour at 9pm saying that there's a party happening. Now in addition to the no parties tick on my advert, I also highlight in my house rules that this is a no parties property. I text the guest, who didnt reply. I then logged onto my cameras (which is noted on the advert), to see 35 people outside on the deck. I then contact Airbnb to lodge an issue and drove to the property. When I was there, the house was a complete mess with drinks spilt all through the lounge, cofetti everywhere, big 21st baloons and alot of food/alcohol/music and people. I asked to speak to the guest (not knowing which one he was), who finally came over and asked me how much money i'd like to leave them be. I explained that I do not want any money and that he had breached my rules. I asked him to leave the property. I had to get commercial cleaners in to sort the property out and remove stains the following day.
However, obviously I gave this guest a not to shining review. In return, he gave me a scathing 1 star review, rating the home, location, cleanliness etc all poorly.
An investigation was launched into Airbnb, and i was fine with the conclusion. However, Airbnb have declined to remove his review, even though i explained it was reteliation and that every other guest had given it 5 stars.
I sent them detailed screenshots of the party occuring, all the people, and consequently the mess that was left behind. To no avail, they just won't remove it.
Any ideas what I can do?
