Check in instructions

[Kate1925]

Hi! 

I’m trying to replace some of the photos I originally used in the step by step ‘check in instructions’ on the app.

When I try to replace an image with a new one, 3 dots appear and the new image remains ghosted. I can click in to the image to draw on it but it never uploads. It’s all very frustrating! 

I have made sure that the app has access to my photos, I have cleared my cookies, I have logged out and turned off and on and logged back in, I have tried on my husbands phone, I have tapped my head and rubbed my tummy…. I’m not sure what else to try. 

I am using an iPhone. ‘Help’ suggested I try an android phone but sadly I am one of those traditional

types who only has one phone. 

Has anyone else had this issue and managed to find a solution? 

Thanks SO much

[Jonah15]

I’m having the same issue!  I’m unable to update my check in instructions for guests and received a couple low check in rating because of this issue.

reported as a bug under feedback.

[Kate1925]

@Jonah15  It’s so frustrating! I hope I get a response from the help centre soon. I will let you know if I do. How do you report it as a bug in feedback? I’d like to do that. 

[Sarah977]

@Kate1925  Have you tried on a laptop? Many features function much better in the desktop version than the app.

[Kate1925]

 @Sarah977  I’m fairly certain the step by step ‘check in instructions’ can only be set up in the app. As far as I know (and I have hunted high and low) there is no way to do this via a browser. Thanks though! 

[Debbie593]

I’m unable to add photos to my check in instructions using my iPhone. Has anyone found a solution to this?

Thanks

[Kate1925]

No solution as yet @Debbie593 . I have asked in the help centre and I am waiting for a response. If/when I get the solution I will post it here 

[Michelle1164]

@Jonah15 I am having the same issue. Trying to update and add a few new photos to help prevent guests from going to neighbors. It’s happened twice now that I am aware of. This last time the guest arrived after midnight. He opened the neighbors storm door, heard a dog start barking, and couldn’t find automated door lock so turned around and left. Needless to say dog barking woke the neighbor out of a dead sleep. He checked his ring doorbell camera and saw a guy standing there with luggage in tow looking at his phone then leave. Luckily we had informed the neighbor we would be having a guest arrive that night. So when he saw the guy with luggage he was pretty sure it was our guest. Not a good situation to be in. Someone could end up getting hurt or police called on them. This glitch needs to be rectified ASAP. 

[Debbie593]

Hi,

I've found that the issue has been resolved in the last couple of days.

[Kate1925]

OMG! It is true @Debbie593 @Michelle1164 @Sarah977 @Jonah15 , it works!! Happy days!!!