@Marie11655 Many booking guests miss the details that should be entered when they BEGIN their search, and they don't know how to edit their reservation once they have hit the book button.
We send a Thank you for booking message and we ASK the guest to verify the dates of their stay, the number of adults, children and infants that will be in residence and whether or not they are bringing pets. Note that owners of service dogs do not have to tell us that the service dog is coming.
"Thank you for your booking for X adults, X children and X infants. Your arrival is on Day of week, month and year after 4:00 PM and departure will be at 10:00 AM on Day of week, month and year. Please advise if you will be bringing an animal so that we may alert housekeeping."
This message usually alerts the guest to any omissions that can then be corrected by editing the booking.