Damage to lockbox after guest checkout

[Joan-Wangari0]

My last guest, used the lockbox which has been working ever since I installed, and now after they checked out, it's not opening. What do I do? 

Thanks

@membersmembers

 [Title updated by OCM to make it relevant to the post]

[Salina45]

@Joan-Wangari0 I know you posted this a while ago and I’m seeing it now but if you haven’t yet figured it out, I would YouTube it and see if there’s a reset

[Gifty5]

@Joan-Wangari0  I agree with Salina45, you will definitely find some solution there at YouTube University!

[Paula]

Hello @Joan-Wangari0,

I just came across your post and wanted to ask if you gave Selina and Gifty's suggestion a try. Were you able to open the lockbox?

Keep us posted!