Do any of you have garage restrictions?

[Inna22]

I am thinking about adding another property but the garage there has a 6 foot high door. Other parking options in the area are pretty much non existent. This will be on the pricier end and for bigger groups/families so they are likely to want to bring a bigger car. I am wondering if there will be so many complaining guests that I might as well keep looking. We all know people do not read in advance so putting this in the description is like talking to myself 🙂

[Alicia753]

Hi Inna,

For a property on the pricier side catering to large groups, the parking situation could indeed become a recurring issue, especially since bigger groups are likely to arrive with larger vehicles. While listing the height restriction in the description is essential, it’s true that guests often miss these details. To address this, consider placing the height restriction more prominently in the booking or check-in instructions where guests are more likely to notice it.

You might also explore nearby parking alternatives. Partnering with a local facility could give guests a convenient option if their vehicle doesn't fit in the garage, especially if a discounted rate or detailed guidance is provided.

Photos can be a helpful way to set clear expectations—showing the garage with the height labeled directly might catch more attention than text alone. Alongside this, automated pre-arrival messages reminding guests of the height limit could be effective for last-minute notice.

If the property otherwise meets your goals, you could consider a test phase to see if the parking limitations result in consistent guest dissatisfaction. Ultimately, if the hassle of managing guest feedback outweighs the benefits of the space, it might be more efficient to seek properties with parking that better matches guest expectations for larger groups.

I hope this helps.

All the best,

Upfish Management

[Inna22]

@Alicia753 You also seem to have no personal experience with this subject but thank you for providing your thoughts.

By the way, you use the @ sign and then the user name to alert them to your response. It looks like you post a good amount, so surprised that you do not know that one.

Finally, I am fascinated by the fact you have a stock picture of a bearded man, user name that's female and sign with your company name on a community board.

Combining all the above with the fact that you used Chat GPT to write your answer, I am trying to figure out if Airbnb now has an AI bot making this chat look like it's vibrant.

[Shelley159]

Hi @Inna22 

I would mention the garage size (and the situation around alternative parking) in the listing and in additional rules (in the house rules section). Then, after they book, have a scheduled message that again highlights the issue.

Usually if you put something in all 3 of those places,  ... most  ... 😁 guests will see it. Of course, your risk is that every now and again someone misses it, or reads it all 3 times, and still brings it up in the review. It happens. However, I don't think that it's enough reason to completely avoid listing the accommodation? Anything is a potential review risk, you can't avoid it all.

[Inna22]

@Shelley159 yes, I do that for quirks at other properties. I used to ask them to acknowledge it after I sent the “thank you for booking, remember house has an X quirks-“ but chasing after the acknowledgment became a big to do. Now if it makes it any i the review, i reply with “thank you  for remaining my future guest of X. It is in the listing, but reviews are another great place to have it”. 
The problem is that I don’t want to stick it to them, I want them to know what to expect and to be happy