Guests payments

[Debbie939]

My guests said they sent payment and wanted to be sure that I show it paid.   Of course I have no idea on how to see that?

[Emiel1]

@Debbie939 

If the guest made a reservation, then payment is at Airbnb. You can find it scheduled in Transaction History, upcoming transactions

If the guest sent you money via resolution centre, you can find it in resolution centre.

https://www.airbnb.com/resolutions

[Lisa723]

@Debbie939 @Emiel1 the only way I am aware of that you can test whether a guest's final payment has been made is to attempt to initiate a money request in the resolution center. If their payment is not complete, you won't be able to. But what I would do here is just tell the guest that you don't see payment until after check-in, so they will need to contact Airbnb for payment confirmation.