Hi, with non stick cookware, the idea is i don't have to maintain it. I assume guests put them through the dishwasher...like others, if the non stick starts to peel then its no longer in circulation...and then i use it as a bird bath in the garden. Hate chucking out pots and pans as they aren't easily recycled here.
...I'm on a mission to replace or get rid of anything that actually requires regular maintenance. My to do list on the property never shortens...
As for guest complaints, well firstly it's always about getting the basics right. It's kinda frustrating that you can go to all this effort and maintenance of gardens (like spend 5 hours weeding the front lawn), setup new outdoor entertaining areas, freshen up the decor, check all the games & toys for safety and nothing broken that toddlers could hurt themselves on, check that the streaming services logins still are in place etc but if the previous guests didn't wash the cutlery/plates properly, and you don't check them for next booking, you get 4 stars.......sigh. Or, a few cobwebs appear (eve nif on the outside window) between cleans, you get labelled unclean. (Its a farm for chris sakes)
Not all guests appreciate or even understand what you do to make the property welcoming, and they'll slam you on the basics. I get it and its a painful lesson. So in my experience, its not about specific amenities.
Infact, have the least amount of amenities which allows you to focus on the basics and you'll probably find it much easier to get great ratings. The more you have, the more to maintain....or set expectations on....like I provide push bikes for the farm but I have to manage expectations on those that they aren't roadworthy, or for the pool, why don't I provide inflatable pool toys....have to manage expectations on those because such toys last about 5 hrs before they bust....
Guests will forgive 1 thing I find, but when there's more than 1, it's not recoverable. And the problem with larger properties and larger numbers of guests is there is more room to go "wrong", or just more people to complain because there's a whole group. eg Person who booked super happy, but the mother in law complained about something trivial, and then another guest thought it also a problem, never mind it was made clear up front to the booker. Plus, then eg there is a heat lamp (of 4) not working in the bathroom, and all of a sudden you get 4 stars because guests start from 5, collected all thoughts and in their mind, thought it wasn't perfect therefore you didn't deserve 4 stars. So it's not about amenities per say, it's just bigger houses have more to go wrong cause you tend to offer, plus more people to complain, more chance you won't gt 5 stars is my experience. And throw in when the basics don't work, it doesn't matter what you offer....
But then having said that, when everything works, then guests have a great time and give a great rating! That makes it all worthwhile....Those that appreciate the thought, care and time you put into making the property.... There's many from metro areas who don't understand though and hold you to some standard as if comparing some apartment in the city where it takes 30 mins to clean. It takes 5-6 hours to clean our place between bookings and that's not even the deep cleans we do periodically for mould killing, rodent baiting, insect spraying, outside window cleaning (like 30+ windows), leaf blowing off all the outdoor entertaining areas, outdoor furniture cleaing etc.
Sorry long answer but you asked!
Kind regs
Mary
M