Lock out situation

[Thierry1118]

Hi. What is the best setup in case of a smart lock issue? Should I provide a hard key to the housekeeping staff or a locksmith company?

I don’t mind giving a key to housekeeping, but I would like them to try the smart key/code first and inform me if it doesn’t work so I can address the issue.

As for a locksmith, I’m not sure if they offer this type of service.

Any other option? And if the guests show up late and the lock is not working. I bought a good smart lock but we never know!