No longer receiving notification emails

David3911
Level 2
Kalispell, MT

No longer receiving notification emails

I no longer receive notification (bookings, requests, messages, etc.) emails. In my Account > Notifications settings I have 'Messages' and 'Reminders' selected to be received via email (picture below). However, the last three notifications (two messages and one booking confirmation) were never sent to my email. I have checked all of my email folders (inbox, spam, trash, etc.) and they are nowhere to be found. However, my wife (co-host) is receiving the notifications via text and email. Also, I have a gmail account that has not changed since I setup my Airbnb account over 1 year ago, and haven't had a problem with this before about one week ago.

Any help would be greatly appreciated!

notifications.png

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@David3911  Airbnb can be glitchy like that. One thing you can try is to uncheck that email option, wait a little while, then recheck it. Also, there's no reason why you can't check more than one option. I have both email and SMS text notifications checked, so I get both. That way, if one glitches out, hopefully the other works.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.