Problem with August Lock - generates two codes

[Brenda1073]

Hi everyone, 

I've created a setting in Guesty, which connects with AirBnB to set my August key as the last four digits of the guests #. It does that, but it also creates a 2nd randomized key and sends the auto message with the random key to the guest. I'm wondering how I can stop the 2nd key from being created, or at least, how I could revise the auto message to communicate the last 4 being their key. This way I can create an auto message the day of their check-in reminding them of their key/ code. 

Hope that makes sense!

[Paula]

Hello @Brenda1073,

I wanted to check in and see if you were able to find a solution on how to stop the 2nd key from being created.

Please keep us posted!

Paula

[Brenda1073]

No, not yet and August Smart Lock doesn’t seem to have a dedicated Customer Service unfortunately. Only a chat AI. Hoping to hear back from others. Thanks!