Service Animals

[Travis-and-Angel0]

I am getting mixed responses from AIRBNB support versus the written policy regarding service and esa animals. We are strict on no pets. I understand we have to allow service animals, but has anyone experienced a guest saying they have service animals but they are actually just pets. What do you do in that type of situation?

[Helen3]

Having read the policy I'm sure you're familiar with the questions you can ask guests in this situation and that you can confirm to guests that as a service animal it must be with the owner at all times and therefore can't be left at a property by themselves. @Travis-and-Angel0 

guests who aren't genuine service animal owners will often pull out of the booking when they realise pets can't be left alone.