Sorry you had this experience. Airbnb doesn't work with Vacasa @Sherri310
It's the owner of the short term rental who decides to use them .
these large scale management companies do seem to get away with things individual hosts like myself would never be allowed to
presumably you have a record of all your communications on the Airbnb platform. If the Roads were closed I would challenge Vacasa's decision with Airbnb. You could also take them to small claims court if you can demonstrate the roads were closed and the host wasn't able to provide the service
sadly some investor hosts don't care too much about their guests experience
my tip would be never book with a host that use large scale management companies .
what sort of review did this listing have when you booked . Do leave an honest low star review to warn your fellow guests
