auto reply

[Lovinder0]

Hi everyone! 👋

I’ve been an Airbnb Superhost for more than 2 years, with consistently good reviews and around 70–80% occupancy.

The main challenge I’m facing is managing guest messages when I’m not available. I’m looking for an AI-based solution that can automatically reply to guests on my behalf, especially for common questions like check-in/check-out, availability, pricing, directions, amenities, cleaning, room service, etc.

Ideally, I’d like something that can understand the context of the guest’s message and respond naturally based on my property’s policies—not just send basic automated templates.

Has anyone here successfully used an AI guest messaging/auto-reply system for Airbnb or BnB?

I’d really appreciate recommendations based on your actual experience. Thanks! 🙏

[Tara0]

@Lovinder0 This is a terrible idea. Even if you find a way to employ a bot to answer your messages, it's a system guaranteed to fail very quickly and result in unhappy guests and bad reviews. Have you not experienced customer service bots?!