I have discovered 2 guests that I have given bad reviews to that the information is not being reflected accurately under the guests profile.
One guest the review shows up but shows she has 2 reviews both 5 star I most defiantly did not give a 5 star review. It was 1-3.
She wanted to cancel midway through her stay because of a family emergency and when Airbnb did not approve her cancellation immediately, she tried to lie about cleaning issues in order to use that as reason to get a refund. She filed a bogus resolution center claim. I ultimately did approve her refund. I cant stand guest who lye and try manipulate the sysytem.
The other guest staged pictures and sent them the night before check out and demanded a full refund for his 4 night stay. Again he was most indefinitely was not given a 5 star review, and his review had warnings to other hosts of his actions.
The review showed up but it showed all 5 stars. Now the review is gone and he is still showing up as a 5 star guest again he only had 2 reviews.
Is Airbnb manipulating guests reviews so that future hosts wont read the bad reviews?
Why are bad reviews being hidden from other hosts and the star rating manipulated.?
The more I dig into this the worse it is. the 1st guest when I check the review I posted about her, the page says she did not leave a review but she did.
There is something very fishy going on with this. CS says they can see the reviews on their end and agree that I did not give them 5 stars, but refuse to answer me directly about how the guest still has 2 reviews, both 5 star, yet I never gave them 5 stars.
We as hosts have to endure scamming guest who lie about the situation in reviews and when we post negative reviews about guest, they are hidden, removed and manipulated.
Are we as hosts being manipulated so our guests bad reviews we post disappear?