Welcome Catherine! Happy to see someone assigned to the hosting experience. I'll be optimistic of positive change you plan to implement in the future, however hosts need support NOW.
We have had a return to bookings in our area and have noticed a larger percentage of guests ignoring our house rules and breaking the booking agreements. They are bringing large numbers of guests which exceed our maximum, causing damage and refusing to pay extra guest fees and we have not been at all supported by airbnb in holding the guests accountable. Security deposits should be accessed not only for current physical damage but also for extra guests brought without the express permission of the owners. Sometimes the damage and impact of these guests is not known within the 2 week period after the guest leaves.
Explicit processes for problem resolution needs to be transparent and the authority of airbnb to resolve problems also needs to be made clear. It should be better communicated to guests that they are guests staying in people's personal homes and not corporate hotels. Hosts pay fees and guests pay even larger fees to airbnb, we deserve a better level of support.