Over the past few months, we’ve spent a lot of time listening to and learning from our hosts, trying to understand the things you need from us to weather this global crisis. In many of these conversations, the same two themes keep coming up over and over: transparency and control.
We’ve heard you say you want information about travel trends and guest preferences—and tips on how to adapt. But you’re not just interested in recommendations without context. You want to host on your own terms, with the info and insights you need to be successful.
Based on your feedback, we’re rolling out a new set of easy-to-use tools that will empower hosts like you to do exactly that. These include:
We’ll be revealing more about the insights email series in a new post on the Resource Center in the coming weeks. In the meantime, head here to learn more about Opportunities.
@Airbnb Lovely to hear from you. Now please could you advise when you will be dealing with feedback that has been given with respect to the removal of the feature showing how many times the property has been viewed going forward?
Perhaps you could replace it and make hosts happy?
@Airbnb I've just looked at my actionable insights
1) Give discount to encourage guests to stay for a month - no mention of the fact that in many jurisdictions this will give tenants rights to the guest
2) Switch to flexible cancellation policy - Err no thanks I would like some commitment when people book.
3) welcome guests for short stays by allowing 1 night stays - Somewhat contradicts 1) above but who is looking to be logical.
Interestingly all the above do make Airbnb more money as they keep their fees with a flexible cancellation policy.
Just on your points, If a guest wants or needs to stay for a month, then no amount of discount will be an incentive as the demand is already present. In that case, the host loses out. Flexible cancellation - host loses out. Short stays - I don't think Airbnb realise that unless you only share a room in your house, then preparing an whole home accommodation for multiple guests can take a day for a couple of cleaners and the economic viability of charging that cleaning fee on top of one day booking would just be suicidal. Factor in any Covid buffering on top of that which you might want to include, then a one day booking suddenly takes up five. That sounds like an 80% nightly discount by my reckoning.
I don't know which hosts they are inspired by, but they all must be masochists.
And the irony... "You want to host on your own terms," Then, do give us control of our own terms recent and obvious example - an elephant in the room - and do give us control of our own booking deposits.
Mine are the same as yours except for 1) as I have always offered long-term discounts, although annoyingly, this suggestion still keeps popping up when I go to my calendar.
Seeing as I specifically choose to host long-term guests, the suggestions are completely irrelevant to me. I don't want short stays, especially in these times, and the cancellation policy is therefore automatically the long-term one. Would I switch to the flexible policy for stays of less than a month (my minimum is currently three weeks)? No way! Why would I let someone block my calendar for 21-27 days, often months in advance, with no guarantee I would get paid anything should they cancel when it's too late to rebook these rooms?
Before the pandemic, all three of my rooms were booked back to back by long-term guests for months ahead. Any short gaps in between could easily be filled with shorter bookings if I had wanted to. However, long-term guests are a minority of Airbnb users so of course, you only get a handful of bookings over the course of a year. To take these bookings on a flexible policy would be madness.
It’s suggesting we add aircon - we live in Scotland 🤪
I’d like the ‘Key’ function back where we could send guests a check in link. My monthly income graphs also disappeared - they were super useful.
It’s suggesting we add aircon - we live in Scotland 🤪
Something really simple - like allowing hyperlinks in messages would be good.
How many times I've needed to find the guests' mobile number to send a link to a local attraction with their website details is numerous. Can't do that in messaging.
I don't know what hosts airbnb may have been talking to, but the result is a mishmash of granular details that obscure the big picture and even more glitches on the platform.
As an example, 24 hours after refreshing the entire listing, going into each section and changing wording, changing the title, refreshing/deleting/changing the photos the site booted me off and I had to relog in due to 'inaction'.
I find the new opportunities tab is almost useless. It would be great to factor in all the various options except that I can no longer really see how the listing rates for views against the competition. The basic functionality is no longer there.
I'm sorry, did I miss something? "transparency and control." were mentioned. I don't see anything here about Airbnb being more transparent or giving hosts more control. I expected to see something more like hosts getting an ACTUAL damage deposit, with autonomy over it (oh, and perhaps Airbnb finally being transparent about the massive payout disappearances issue, and committing in a concrete way to making sure it never happens again). Instead it's the same regurgitated urgings to give more discounts and activate the flexible cancellation policy. Once again, Airbnb isn't actually listening.
@Mark116 "A mishmash of granular details" is genius. For instance, all the data is for previous days. In March, the dead off-season, I want to look ahead to the summer high season. Getting data about the future is more likely to help us plan or make changes. And "Earnings" appears way down the list. What host doesn't look there first?
@Colleen253 You are so spot on. We need ACTUAL tools. How many returning guests have we had? Can we send out special offers to a select group of guests who have opted in for news from us? Can we see tools based on successful hosting strategies that are not solely about number of nights booked in a year at the cheapest possible rate? If they can be as granular as Mark notes, surely they can look at data sets in different ways.
@AirbnbPlease ask Susan Wheeldon, New Zeaand/ Australia region rep, to ensure the removal of what appears to be a 24 hr buffer from our listings here in New Zealand relating to Enhanced cleaning for Covid19.
It appears as if what I / we thought was an IT glitch that keeps showing up, AFTER the FACT on our calendars/ views & not getting bookings like we used to is there in advance so potential guests are unable to book.
It's a right Pain as any potential guests wanting to book for those dates, or as you keep encouraging us, longer term monthly etc guests obstructs any booking on those dates you are blocking.
Incidentally there's NO community transmission of Covid19 in New Zealand, we have generally a relatively good standard of health & those coming here to live are supposed to be vaccinated & disclose any medical matters prior to stepping on an international carriage service or as soon as practical to crew before landing.
So please help ensure we regain the sanity in society we once had Pre Covid.
Thanks in advance
Equally as important , which countries were those surveyed from and what are the list of questions asked.???
@Airbnbwould you please be so Kind to put the link up to the survey questions so we can provide constructive criticism how to perhaps improve future ones for the betterment of our community & image of the company?
As an example in relation to Hosting and Guests, the Enhanced Cleaning program survey & what guests wanted was undertaken in April 2020, 3 months ago and involved around 2500 participants.
- Details are on the page that advertised and promotes the Enhanced Cleaning program.
That survey included people from USA , UK & Australia which is not factoring into account basic Civil Rights or that of existing laws in relation to Public Health standards in the world & various countries, including New Zealand where we had had the most stringent restrictions imposed on our basic human rights & civil liberties, that have to be adhered to regardless of Covid19 / Coronavirus.
Disinfecting of ones home, hospitals, businesses has always been required under Public Health Laws dating back as far back as the 1800's and before, wherever infectious diseases may or may not have been present, and are not at all new.
Indeed some products used for disinfection can & do cause harm to public health.
To give an example, we all faced increased availability of hand sanitizers wherever we went and the high use of them in confined entrances to supermarkets, banks, airports, places of quarantine like hotels, have "consequences" to those who may already have pre existing respiratory, eczema and other medical matters.
Masks / Face coverings are known to cause adverse reactions to skin complaints, trigger flash backs & trauma to those who have been held against their will & raped, attacked etc.
There's always a "consequence" whatever decisions are made.
In general terms "research surveys" are flawed as they don't factor into account the many variables of the wider society.
Blanket approaches simply don't work.
Wake up people.
The world hasn't ended, nor was it about to bc of Coronavirus/ Covid19.