@Catherine_Powell, @ Catherine_Powell
Whilst I am directing this comment to Catherine Powell, the apparently new Global Hosting Head, why is is that her name does not appear when typing the address.
With a hope and a prayer perhaps you will actually read this.
So far your support have demonstrated a lack of ability to respond to my issues.
I have been getting random, and inconsistent replies from various staff members, and I don't seem to be able to get a proper credible, rational explanation, which is disconcerting.
As a superhost I found the support was still lacking, despite airbnb stating there would be a dedicated help for superhosts.
Achieving a superhost status is also a mystery.
I was granted that in July 2020 (for the 2nd time), having achieved 4.8 and over 90% response, etc.
Now logically if you waived the number of stays and occupancy criteria in March 2020 and I only had one guest 5* review in July AFTER I was already a superhost, I would expect that my rating then should be on average higher than 4.8 for October. But apparently, I have had various of your support colleagues give me inconsistent and incomplete explanations. The latest is that the review periods are for the previous 12 months. So even if that is the case, and all things being equal, there were no negative feedbacks, only 2 guests staying and one of them giving 5*, and the other had on a previous stay also given me 5*, it is inexplicable how my rating average can actually FALL to 4.7 in a matter of only 2-3 months! The only explanation I can find is that the rating criteria are STILL taking into account the other criteria that you claim were waived. According to my profile I have a 4.8 rating which also contradicts what your staff say. So what do I believe?
I am REALLY trying t o undertstand this.
Can you please clarify?