[Closed] 2025 Summer Release Q&A with Christy Schrader
Hi everyone,
Welcome to the 2025 Summer Release Q&A. I’m excited to share more about Airbnb Services, Airbnb Experiences, and the all-new hosting tools announced today.
Airbnb Services are incredible services to make any stay more special. Guests can now upgrade their stay with services like a private chef or personal trainer—right at their Airbnb.* We’re launching in 260 cities with 10 categories: chefs, photography, massage, spa treatments, personal training, hair, makeup, nails, prepared meals, and catering. Services are vetted for quality, taking into account criteria like the service host’s knowledge, education, and reputation.
We’re introducing completely reimagined Airbnb Experiences—hosted by locals who know their city best. Guests have new ways to find and book experiences, giving them even more reasons to visit your city. Activities include unique tours, tastings, outdoor activities, workshops, and more. Experiences are vetted for quality, with a focus on hosts’ knowledge, reputation, and authenticity.
We’ve rebuilt the app for hosts to include everything you need to manage your home, service, or experience. All-new tools make it even easier to manage reservations, stay on top of scheduling, and grow your business.
What would you like to know about these updates? Please share your questions in this thread by May 16. I’ll share answers to the top questions in a couple weeks.
Thank you for being such a vital part of the Airbnb community—your insights and feedback help us grow and improve.
Warmly, Christy
*Services available in select Airbnb home listings. Services are not available in all geos, including Brazil and Puerto Rico.
Bienvenue à la séance de questions-réponses sur l'édition été 2025. J'ai hâte de vous en dire plus au sujet des services et des expériences Airbnb, mais aussi des nouveaux outils pour les hôtes annoncés aujourd'hui.
Les services Airbnb proposent des moments exceptionnels qui rendent les séjours inoubliables. Désormais, les voyageurs peuvent agrémenter leur séjour grâce aux services, comme ceux proposés par un chef ou un coach privé, sans quitter leur logement Airbnb.* Nous lançons 10 catégories dans 260 villes : les chefs privés, la photographie, les massages, les soins bien-être, le coaching privé, la coiffure, le maquillage, la mani-pédi, les plats préparés et les services de traiteur. Les services sont sélectionnés pour leur qualité, en fonction de critères tels que les connaissances de l'hôte de services, sa formation et sa réputation.
Nous avons entièrement repensé les expériences Airbnb : des activités proposées par ceux qui connaissent leur ville mieux que personne. Les voyageurs disposent de nouvelles façons de trouver et de réserver des expériences, ce qui leur donne encore plus de raisons de partir à la découverte de votre ville. Les activités comprennent des visites uniques, des dégustations, des activités en plein air, des ateliers et plus encore. Les expériences sont sélectionnées pour leur qualité, en mettant l'accent sur les connaissances des hôtes, leur réputation et leur authenticité.
Nous avons repensé l'application destinée aux hôtes afin d'y inclure tout ce dont vous avez besoin pour gérer votre logement, votre service ou votre expérience. Les nouveaux outils facilitent encore plus la gestion des réservations, la planification de votre emploi du temps et le développement de votre activité.
Avez-vous des questions au sujet de ces nouveautés ? N'hésitez pas à nous en faire part dans ce fil de discussion avant le 16 mai. J'apporterai des réponses dans quelques semaines aux questions qui seront revenues le plus souvent.
Merci de faire partie de la communauté Airbnb. Votre rôle, vos idées et vos remarques contribuent à notre développement et nous aident à nous améliorer.
Cordialement, Christy
* Services disponibles dans certaines annonces de logements Airbnb. Les services ne sont pas disponibles dans toutes les zones géographiques, notamment au Brésil et à Porto Rico.
👉 Veillez à suivre les consignes de la séance de questions-réponses ci-dessous :
Faites preuve de respect lors de vos interactions avec d'autres hôtes et l'équipe Airbnb. Les échanges doivent rester pertinents et constructifs.
Vos questions doivent concerner les nouveautés de l'édition d’été 2025 Airbnb et contenir des remarques pertinentes à leur sujet.
Utilisez la section des commentaires pour poser des questions liées à la nouvelle édition et le bouton J'aime si vous voulez voter pour une question que vous souhaitez voir abordée.
Faites preuve de clarté, précisez ce que vous souhaitez savoir et en quoi votre question intéresse la communauté d'hôtes.
Toutes les questions seront examinées. Nous donnerons la priorité aux questions les plus pertinentes et les plus populaires.
N'utilisez pas ce fil de discussion pour signaler des problèmes spécifiques affectant votre compte. Commencez un nouveau fil de discussion si vous avez besoin d'aide sur un sujet qui vous est propre.
Nous nous réservons le droit de supprimer les questions et commentaires qui ne respectent pas les consignes ci-dessus.
Nous ferons tout notre possible pour répondre aux préoccupations majeures concernant la dernière version.
vi do il benvenuto alla sessione di domande e risposte sulla 2025 Summer Release. Sono felice di condividere con voi ulteriori informazioni sui Servizi e sulle Esperienze Airbnb, nonché sui nuovissimi strumenti per gli host annunciati oggi.
I Servizi Airbnb sono perfetti per rendere qualunque soggiorno ancora più speciale. Gli ospiti possono migliorare ulteriormente la propria permanenza prenotando servizi come uno chef privato o un personal trainer, direttamente nel proprio alloggio Airbnb.* Stiamo lanciando il prodotto in 260 città con 10 categorie: chef, fotografia, massaggi, trattamenti benessere, allenamenti personalizzati, capelli, trucco, trattamenti unghie, pasti pronti e catering. Verifichiamo la qualità dei servizi basandoci su diversi criteri, come le competenze, la formazione e la reputazione dell'host.
Ecco a voi le Esperienze Airbnb completamente rivisitate, offerte da persone del luogo che conoscono la città come le proprie tasche. Gli ospiti hanno ora a disposizione nuovi modi per trovare e prenotare esperienze e, quindi, ancora più motivi per visitare la vostra città. Le attività includono impareggiabili tour, degustazioni, attività all'aperto, laboratori e molto altro ancora. Verifichiamo la qualità delle esperienze, con particolare attenzione alle competenze, alla reputazione e all'autenticità degli host.
Abbiamo riprogettato l'app per fornire agli host tutti gli strumenti di cui hanno bisogno per gestire i loro alloggi, servizi ed esperienze. I nuovissimi strumenti semplificano ulteriormente la gestione delle prenotazioni, il monitoraggio del calendario e la crescita della vostra attività.
Cosa vorreste sapere di più su questi aggiornamenti? Vi invitiamo a porre le vostre domande in questa conversazione entro il 16 maggio. Risponderò a quelle più comuni entro un paio di settimane.
Grazie per essere una parte così importante della community di Airbnb: le vostre idee e i vostri feedback ci aiutano a crescere e migliorare.
Un caro saluto, Christy
*I servizi sono usufruibili solo in alcuni alloggi Airbnb. In certi paesi e regioni, come il Brasile e Porto Rico, non sono invece disponibili.
👉 Assicuratevi di rispettare le linee guida sulla sessione di domande e risposte qui di seguito:
Adottate un comportamento rispettoso nelle interazioni con altri host e con il team di Airbnb. Impegniamoci affinché le nostre comunicazioni rimangano importanti e costruttive.
Ponete solo domande relative alla 2025 Summer Release e fornite feedback pertinenti all'argomento.
Per farlo, usate la sezione dei commenti; se è già stata pubblicata una domanda di vostro interesse, comunicatecelo assegnandole un Mi piace.
Siate chiari il più possibile, descrivete cosa volete sapere e perché ritenete che sia rilevante per la community di host.
Il nostro team esaminerà tutte le domande e darà priorità a quelle più pertinenti e popolari.
Non utilizzate questa conversazione per segnalare questioni che riguardano espressamente i vostri account. Iniziate una nuova conversazione se avete bisogno di aiuto per qualcosa di specifico per voi.
Ci riserviamo il diritto di rimuovere le risposte che non rispetteranno le linee guida di cui sopra.
Faremo del nostro meglio per assicurarci di rispondere a tutti i dubbi più importanti sull'ultima release.
Bienvenidos a la sesión de preguntas y respuestas del lanzamiento de verano del 2025. Me hace mucha ilusión poder compartir más información acerca de los Servicios y las Experiencias en Airbnb, así como de las nuevas herramientas para anfitriones que hemos anunciado hoy.
Los Servicios en Airbnb son actividades increíbles que hacen que una estancia sea aún más especial. Ahora los viajeros pueden mejorar su estancia con servicios como un chef privado o un entrenador personal, y disfrutar de ellos directamente en su alojamiento en Airbnb*. Empezaremos en 260 ciudades con 10 categorías: chefs, fotografía, masajes, tratamientos de spa, entrenamientos personales, peluquería, maquillaje, tratamientos de uñas, comidas preparadas y catering. Verificamos la calidad de los servicios teniendo en cuenta criterios como los conocimientos, la formación y la reputación de los anfitriones que los ofrecen.
También presentamos un nuevo concepto de Experiencias en Airbnb, de la mano de quienes mejor conocen una ciudad: sus propios habitantes. A partir de ahora los viajeros tendrán nuevas formas de encontrar y reservar experiencias, ¡y más motivos para visitar una ciudad! Las actividades incluyen tours únicos, catas, actividades al aire libre, talleres y mucho más. Verificamos la calidad de las experiencias y prestamos especial atención a los conocimientos de los anfitriones, así como a su reputación y a la autenticidad de las actividades.
Además, hemos reconfigurado la aplicación para anfitriones con todo lo que necesitáis para gestionar alojamientos, servicios o experiencias. Las nuevas herramientas hacen que sea aún más fácil llevar las reservas, estar al tanto de la programación e impulsar vuestra actividad en la plataforma.
¿Tenéis alguna pregunta sobre estas novedades? Podéis dejarnos las dudas que os surjan en este hilo antes del 16 de mayo. En dos semanas, responderé a las preguntas más frecuentes.
Gracias por formar parte de la comunidad de Airbnb. Vuestras ideas y comentarios nos ayudan mejorar.
Un saludo, Christy
* Servicios disponibles en algunos alojamientos en Airbnb. Los servicios no están disponibles en todas las ubicaciones, como en Brasil y Puerto Rico.
👉Ten en cuenta estas pautas cuando vayas a formular tus preguntas:
Trata con respeto al resto de anfitriones y al equipo de Airbnb. Utiliza un tono constructivo y habla sobre temas que sean relevantes.
Céntrate en plantear las dudas que tengas sobre el lanzamiento de verano del 2025 y en dar tu opinión al respecto.
Puedes utilizar la sección de comentarios para preguntar todo lo que quieras sobre las mejoras que hemos presentado y el botón Me gusta para votar las dudas que quieres que resolvamos.
Procura que tus comentarios sean claros, describe lo que quieres saber y explica por qué crees que es importante para nuestra comunidad de anfitriones.
Revisaremos todas las preguntas y daremos prioridad a las más relevantes y populares.
No utilices este hilo para hablar de problemas relacionados con tu cuenta. Empieza uno nuevo si necesitas ayuda con alguna cuestión que solo te afecte a ti.
Nos reservamos el derecho de eliminar los comentarios que no se ajusten a estas pautas.
Haremos todo lo posible por resolver las dudas más importantes sobre el último lanzamiento.
Que bom ter vocês aqui na sessão de perguntas e respostas sobre o lançamento de Verão de 2025. Estou muito feliz por compartilhar mais sobre os Serviços e as Experiências no Airbnb, além das novas ferramentas para anfitriões anunciadas hoje.
Os Serviços no Airbnb são atividades incríveis que tornam qualquer estadia ainda mais especial. Em algumas cidades, os hóspedes agora podem tornar sua estadia ainda mais notável com serviços como chef particular ou treino com personal, diretamente no Airbnb.*Estamos estreando em 260 cidades com 10 categorias: chefs, fotografia, massagem, tratamentos de spa, treino com personal, cabeleireiro, maquiagem, manicure, refeições prontas e serviço de catering. A qualidade dos serviços é verificada levando em consideração critérios como conhecimento, formação e reputação do anfitrião.
Hoje, apresentamos as Experiências no Airbnb totalmente reinventadas, oferecidas por moradores locais que conhecem a fundo suas cidades. Com novas maneiras de encontrar e reservar experiências, os hóspedes têm ainda mais motivos para visitar sua cidade. As atividades incluem passeios únicos, degustações, eventos ao ar livre, oficinas e muito mais. As experiências têm qualidade verificada, com foco no conhecimento, reputação e autenticidade.
Reformulamos o aplicativo para os anfitriões, reunindo tudo o que você precisa para gerenciar sua acomodação, serviço ou experiência. É muito mais fácil gerenciar reservas, ficar por dentro dos agendamentos e expandir seus negócios com ferramentas novinhas em folha.
O que você gostaria de saber sobre essas novidades? Compartilhe suas dúvidas nesta conversa até 16 de maio. Vou responder às principais perguntas em algumas semanas.
Agradecemos a você por ser uma parte tão importante da comunidade do Airbnb — suas ideias e feedback nos ajudam a crescer e melhorar.
Atenciosamente, Christy
*Serviços disponíveis apenas em alguns anúncios de acomodações no Airbnb. Os serviços não estão disponíveis em todas as regiões, como o Brasil e Porto Rico.
👉 Siga estas orientações ao elaborar perguntas:
Mantenha o respeito nas suas interações com outros anfitriões e com a equipe do Airbnb. Use um tom construtivo e aborde temas relevantes.
Concentre-se nas novidades da edição do Verão 2025 e forneça feedback relevante sobre o assunto.
Use a seção de comentários para fazer perguntas relacionadas à Edição de maio e o botão de curtir para votar nas perguntas que você quer que respondamos.
Faça suas perguntas com clareza: descreva o que você quer saber e por que acha que a informação é relevante para a comunidade de anfitriões.
Analisaremos todas as perguntas e priorizaremos as mais relevantes e populares.
Não use esta conversa para encaminhar assuntos específicos que afetam sua conta. Inicie um novo tópico se você precisar de ajuda com algo específico para você.
Nós nos reservamos o direito de remover conteúdo que não siga essas diretrizes.
Faremos o possível para esclarecer as dúvidas mais importantes sobre a versão mais recente.
willkommen zu unserer Fragerunde zum Sommer-Update 2025. Ich freue mich, euch mehr über Services und Entdeckungen auf Airbnb sowie über die neuen Gastgeber:innen-Tools zu erzählen, die wir heute vorgestellt haben.
Die großartigen Services auf Airbnb machen jeden Aufenthalt zu etwas ganz Besonderem. Gäste können ihren Aufenthalt jetzt mit Services von Privatköch:innen oder Personal Trainer:innen aufwerten – direkt in ihrer Unterkunft auf Airbnb.* Wir starten in 260 Städten mit zehn Kategorien: Köch:innen, Fotografie, Massagen, Spa-Behandlungen, Personal Training, Haare, Make-up, Nagelpflege, zubereitete Mahlzeiten und Catering. Services werden auf ihre Qualität überprüft. Dabei werden Kriterien wie Fachkenntnisse, Ausbildung und Reputation der Gastgeber:innen berücksichtigt.
Wir präsentieren völlig neu konzipierte Entdeckungen auf Airbnb – angeboten von Menschen vor Ort, die ihre Stadt am besten kennen. Gäste haben neue Möglichkeiten, Entdeckungen zu finden und zu buchen. So haben sie noch mehr Gründe, eure Stadt zu besuchen. Zu den Aktivitäten gehören einzigartige Rundgänge, Verkostungen, Outdoor-Aktivitäten, Workshops und vieles mehr. Entdeckungen werden auf ihre Qualität überprüft, wobei der Schwerpunkt auf Fachkenntnissen, Reputation und Authentizität des Gastgebers bzw. der Gastgeberin liegt.
Wir haben die App für Gastgeber:innen überarbeitet. So findet ihr alles, was ihr zur Verwaltung eurer Unterkunft, eures Services oder eurer Entdeckung braucht. Mit den neuen Tools ist es jetzt noch einfacher, Buchungen zu verwalten, den Überblick über euren Terminplan zu behalten und euer Geschäft auszubauen.
Was möchtet ihr über diese Updates wissen? Bitte teilt eure Fragen bis zum 16. Mai in diesem Thread. Ich werde in einigen Wochen Antworten auf die wichtigsten Fragen geben.
Danke, dass ihr so ein wichtiger Teil der Airbnb-Community seid. Eure Erkenntnisse und euer Feedback helfen uns dabei, weiter zu wachsen und noch besser zu werden.
Viele Grüße Christy
* Services sind in ausgewählten Unterkünften auf Airbnb verfügbar. Services sind nicht in allen Ländern verfügbar, unter anderem nicht in Brasilien und Puerto Rico.
👉 Bitte beachtet die folgenden Regeln für die Fragerunde:
Geht respektvoll mit anderen Gastgeber:innen und dem Airbnb-Team um. Bitte achtet darauf, dass die Kommunikation themenbezogen und konstruktiv bleibt.
Konzentriert euch bei euren Fragen und eurem Feedback auf die Sommer-Updates 2025.
Ihr könnt eure Fragen zum Update im Kommentarbereich stellen und über den „Gefällt mir“-Button eure Stimme für eine Frage abgeben, zu der ihr euch eine Antwort wünscht.
Formuliert euer Anliegen so klar wie möglich, beschreibt genau, was ihr wissen möchtet und warum ihr glaubt, dass eure Frage für unsere Gastgeber:innen-Community relevant ist.
Wir prüfen alle Fragen. Wir werden die relevantesten und beliebtesten Fragen priorisieren.
Bitte verwendet diesen Nachrichtenverlauf nicht, um Angelegenheiten anzusprechen, die sich auf euer Airbnb-Konto beziehen. Bitte erstellt einen neuen Nachrichtenverlauf, wenn ihr in einer bestimmten Angelegenheit Hilfe benötigt.
Wir behalten uns das Recht vor, Antworten zu entfernen, die gegen die oben angegebenen Richtlinien verstoßen.
Wir werden uns nach Kräften bemühen, auch kritische Anmerkungen zum Update zu berücksichtigen.
Welkom bij deze Q&A voor de 2025 Zomer Release. Ik vertel jullie graag meer over de vandaag aangekondigde Airbnb Services, Airbnb Experiences en nieuwe tools voor hosts.
Services op Airbnb kunnen een verblijf nog specialer maken. Gasten kunnen hun verblijf voortaan upgraden met services als een privékok of personal trainer, gewoon in hun Airbnb.* We starten in 260 steden met tien categorieën: kok, fotografie, massage, wellnessbehandeling, personal training, haar, visagie, nagelverzorging, maaltijden en catering. Services worden gecontroleerd op kwaliteit, waarbij wordt gekeken naar onder meer de kennis, opleiding en reputatie van de servicehost.
We introduceren de volledig vernieuwde Airbnb Experiences, activiteiten georganiseerd door locals die de stad kennen als hun broekzak. Gasten kunnen activiteiten op meer manieren vinden en boeken, waardoor ze nog meer redenen hebben om jouw regio te bezoeken. Activiteiten kunnen unieke rondleidingen, proeverijen, buitenactiviteiten, workshops en nog veel meer zijn. Activiteiten zijn gecontroleerd op kwaliteit, waarbij gekeken wordt naar de kennis, reputatie en authenticiteit van de host.
We hebben de app vernieuwd voor hosts. Je kunt er nu makkelijk je woning, service of activiteit in beheren. Gloednieuwe tools maken het nog makkelijker om boekingen te beheren, je planning bij te houden en je bedrijf te laten groeien.
Zijn er nog dingen die je over deze wijzigingen wilt weten? T/m 16 mei kun je al je vragen onder dit bericht stellen. Over een paar weken kom ik bij jullie terug met antwoorden op de belangrijkste vragen.
We stellen jouw bijdrage aan de Airbnb-community enorm op prijs. Mede dankzij jouw inzichten en feedback kunnen we verder groeien en nog beter worden.
Hartelijke groet, Christy
* Services zijn in een beperkt aantal woningen op Airbnb beschikbaar. Services zijn nog niet in alle regio's beschikbaar, zoals in Brazilië en Puerto Rico.
👉 Volg de onderstaande richtlijnen voor Q&A's:
Houd het netjes wanneer je contact hebt met andere hosts en het Airbnb-team. Het is wel zo prettig als alle communicatie zinvol en opbouwend is.
Stel alleen vragen over de 2025 Airbnb Zomer Release en geef relevante feedback over dit onderwerp.
In het opmerkingengedeelte kun je al je vragen kwijt en met de vind-ik-leuk-knop stem je op de vragen die je graag beantwoord wilt zien.
Formuleer je vraag zo duidelijk mogelijk. Verwoord wat je precies wilt weten en ook waarom je vraag volgens jou relevant is voor onze community van hosts.
We lezen alle vragen. We geven prioriteit aan de meest relevante en populaire vragen.
Gebruik dit draadje niet voor vragen die specifiek over jouw account gaan. Daarvoor kun je een nieuw draadje openen.
Wij behouden ons het recht voor om reacties te verwijderen die niet aan de bovenstaande richtlijnen voldoen.
We gaan ons best doen om op al jullie kritische kanttekeningen over de nieuwe verbeteringen te reageren.
Certainly, some hosts still offer it, but they do so at their own risk. In Spain, it is mandatory to fill out an identity form in the presence of the guest and have them sign it.
In Córdoba, several hosts have already received heavy fines from the police for not conducting in-person check-ins.
Airbnb should comply with the laws in force in each country and stop promoting self check-in where it is prohibited.
I would think Airbnb like most large corporations have a team of lawyers to insure they comply with various laws.
Not saying you and others are wrong about your laws. I would fear that Airbnb pulls out of the countries that don't work with their business plan shift?
Hi @Marie8425, Like you, I'm certain Airbnb has excellent (and well-paid) legal counsel. Yet their advice seems curiously put aside in critical cases like these.
A substantial portion of them are operated by "private owners" ("non-VAT" registered owners; exact numbers aren't disclosed - or readily available - by Italian authorities or Airbnb), who are legally required to:
Perform exclusively in-person check-ins (self-check-in violates local regulations)
Offer strictly accommodation-only terms (e.g., we can't even provide food - just basics like a coffee machine)
Do you truly believe tourism anchors like Italy, Spain or France (where rules align) will easily adapt to non-compliant models? Other platforms are already circling, eager to fill this gap.
Meanwhile, judging by complaints on this very same community forum, review blackmail seems to be on the rise. Even with clear evidence provided, Airbnb often dismisses host requests to remove fraudulent reviews that blatantly break its own policies (see Airbnb's prohibited review policy at:https://www.airbnb.it/help/article/2673).
The trend is hard to ignore: When local laws clash with growth priorities, Airbnb's actions - or inaction - effectively transfer liability to hosts. That's unsustainable for us, and ultimately could affect Airbnb's own standing in these markets.
My curious mind thinks usually when Airbnb introduces a great new Benefit. Introduction of Smart Pricing difference to offering Services.
I won't be surprised if New Hosts after the Summer Release don't have a choice to Opt Out that is why Airbnb is controlling, because we do already have agreements, that has to be honored.
No services in our homes! In Italy they are strictly forbidden by our laws!
Airbnb doesn't have the right to dispose of our houses.
Italian laws are very severe and if Airbnb encourages what is illegal and makes hosts who work legally obsolete, there will be many lawsuits against guests who abuse our accommodations and Airbnb account that allows it.
No services in our homes! In Italy they are strictly forbidden by our laws!
Airbnb doesn't have the right to dispose of our houses.
Italian laws are very severe and if Airbnb encourages what is illegal and makes hosts who work legally obsolete, there will be many lawsuits against guests who abuse our accommodations and Airbnb account that allows it.
The option to add notes to dates without bookings seems to no longer exist. Is that a mistake? That feature was extremly useful when communicating with my "team". Will it be added back?
Other posts about this here...seems like it's a bug?
If using the multi-calendar using Professional Hosting tools, it is still there like it was before per @Shelley159
If using the standard calendar per @Kate3015 - Try on desktop at the top level calendar view (before you go into an actual property). This is the only way I've found to still be able to add/edit notes to dates without Airbnb bookings.
The new Summer Edition of Airbnb immediately presents several critical issues.
Some highly useful features, previously available, now seem to be missing, particularly:
The Activity Log, which tracked every detail about bookings, listing modifications, and calendar changes.
The Price Comparison Map, which allowed hosts to see rates of similar listings in their area—both booked and unbooked—for any custom date range. Now, it’s restricted to a fixed two-month window set by Airbnb. This is a severe limitation, especially in a dynamic and unique market like Rome, where prices must be adjusted almost daily to stay competitive.
Worse still, Airbnb has automatically enrolled all listings into its "Experiences at Home" program by default—a move that creates serious problems for MANY hosts.
These "Experiences" are entirely outside the host’s control, offering no apparent benefit to them, while increasing their risks:
Higher chances of property damage, excessive trash production, and extra cleaning burdens.
Legal and insurance vulnerabilities—most insurance companies do not (and cannot) cover incidents involving non-registered guests.
Growing backlash in Italy (and other markets like Spain), where political and media campaigns are fueling hostility toward short-term rentals, especially in residential buildings. Increased traffic from "Experiences" will only worsen tensions, potentially leading to condominium bans on hosting altogether.
Most critically, Italian law explicitly prohibits private hosts from offering OR ALLOW any services beyond PURE basic lodging. By pushing "Experiences," Airbnb is not only disregarding local regulations but also putting hosts at legal risk.
Airbnb’s Disregard for Local Laws?
Even more alarming is Airbnb’s insistence on promoting"Self-Check-In" listingsover"In-Person Check-In"—despite the fact thatself-check-in is illegal in Italy for private short-term rentals. This is utterly UNFAIR, as it penalizes law-abiding hosts who comply with regulations, as Airbnb’s algorithm and marketing unfairly favor illegal listings. Yes, "self-chekin-listings are ILLEGAL in Italy".
A Call for Responsibility
Airbnb must start paying attention SERIOUSLY to thelegal and political realitiesof the markets where it operates. This aggressive "Experiences" marketing push—along with the promotion of illegal self-check-in—risks a severe backlash, pushing hosts toward other platforms that respect local laws.
Why must hosts bear the burden of opting out of a feature they never wanted? Airbnb should require anopt-infor "Experiences," not penalize those who comply with the law. The current approach is unsustainable and will only accelerate the migration of frustrated hosts to other OTAs, while exposing its image to further damage from malicious press campaigns pressed by its competirors.
Another possible snag offering services in a residence...
Some HOAs and Condo associations allow short term rental (with some restrictions), as it is considered residential use. However, most do NOT allow operating a business (Services) on the property in the CC&Rs. I can envision issues with this for Listings in an HOA or condo association with possible fines for the listing Host.
It would be especially problematic if a Service Host parked a vehicle with their business advertising on the vehicle in the driveway of the listing (especially for detached homes in an HOA).
Hello everyone, thank you all for your questions and comments,
We are grateful for your involvement in the Q&A session. Your active participation, thoughtful questions and feedback you've shared about the Summer Release have been received.
Our next steps are to identify the most relevant and frequently asked questions related to the release.
Christy will be posting responses to these leading questions right here in the Community Center in just a few weeks, so stay tuned!
Thank you again for your contributions to this Q&A session!
