Airbnb & Minut: Noise prevention support for Hosts

Airbnb
Airbnb Staff
Airbnb Staff

Airbnb & Minut: Noise prevention support for Hosts

B27C0C75-894F-4DE5-95F5-93F9B0EB5DE3.png

 

 

Over the past few years, we have launched a series of measures to promote responsible travel on Airbnb and enforce our anti-party stance. We are committed to being good partners to the communities Hosts call home and to supporting efforts to cultivate responsible travel in their neighborhoods while deterring unwanted behavior.

As part of our continuing efforts, Airbnb and property tech company Minut are collaborating to offer Hosts in over 60 countries and regions a free noise sensor and three-month subscription to Minut’s noise and occupancy monitoring service, and to integrate Minut noise alerts into Airbnb’s messaging tool.

 

Visit the Minut store to get the noise sensor and subscription offer, and find out more about the technology and integration in Minut’s Help Center.


You can read more about this initiative here. Do you already use a noise sensor, or are you planning on getting one?

15 Replies 15
Yuki-and-Charlie0
Level 3
Canmore, Canada

I would caution all Superhosts & Hosts before getting a noise detection device like Minut. Airbnb is not supportive of hosts that have devices like this. We have a Minut device that we purchased and signed up for a year ourselves at one of our larger properties to keep the peace and be respectful neighbours.

 

Airbnb will hang you out to dry when it comes to a guest slandering you on a review over it and I assure you this will happen to you. Regardless of how in your face you are about it upfront with your guests. 

Having it listed in your health and safety devices on your listing where it needs to be disclosed to guests doesn’t matter. Guests are fully allowed to slander you in a review about it. This is directly from a Superhost ambassador. 

This will severely impact trust in the platform and forever negatively affect us. Follow the rules… Identify it correctly as per Airbnb and yet… It doesn’t matter. 

Think twice before using one of these devices especially if you follow everything to a T.

 

Read about our horror story below. We will be ripping it out of our property after this nightmare. 


https://community.withairbnb.com/t5/Host-Circle/Minut-Noise-Monitoring-and-a-Negative-Review/m-p/171...

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

@Yuki-and-Charlie0 I've mentioned it somewhere else but popping it here as well just in case - I've raised this for you on my end as I understand you've not received the help and support you needed so far!

 

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Yuki-and-Charlie0
Level 3
Canmore, Canada

Thank you Emilie,

I appreciate the help. I don’t see how any hosts would or should use a noise monitoring system if hosts follow Airbnb and Minut policy properly, identify the device correctly to guests and then a guest that doesn't read the listing description or guidebook can post a slanderous review saying we have listening devices that we don’t make our guests aware of at booking. 

I unfortunately had a bad feeling about using minut from day one. Having a property that sleep 12 guests it made sense theoretically and I figure of course Airbnb would protect hosts if something like this were to happen. Why wouldn’t Airbnb support respectful hosts ? Isn’t this the image Airbnb wants to portray? 

 

Apparently not.


@Airbnb  shouldn’t be promoting noise monitoring systems if they don’t support hosts that use them.

 

as a superhost of many years with thousands of 5 star reviews I urge caution to all hosts thinking about using a noise monitoring system like Minut.

 

it will leave your listing unbookable and worthless.

 

it’s better to just let guests throw parties in your properties and disturb communities.  

That’s not a joke. I wish I could go back in time and not order this system.  Again… superhost for 5 years straight.. 37 properties, nearly 3000 reviews 4.95/5 

 

do not use a noise monitoring system. 

here is what Britney from minut had to say when I reached out. It’s beyond comical.

 

“Thanks for reaching out!

We are deeply sorry this has happened.

Unfortunately, there is nothing we can do in this situation. We do not have control over what Guests believe, nor can we intervene with reviews.

We are partnered with Airbnb and our device is allowed to be in Airbnb rentals.

It looks like this Guest was just very unhappy and didn't see your disclaimer. It has nothing to do with the Minut device.”

 

 

let me emphasize. 

“IT HAS NOTHING TO DO WITH MINUT”

 

this is the support you will get… from the people selling you this junk and @Airbnb 

Robin1118
Level 1
State College, PA

My guests stay in the house with me. I have 3 Airbnb rooms I rent out with single occupancy. I have Nest cams in various common areas, which I inform the guest who stays here.  However, I would like to branch out someday to a second property, which will be a whole house rental except for one room for the "maintenance guy." He will be living there rent-free to monitor guests and discourage out-of-control parties. He would share the kitchen only as a common space. I have been renting my current rooms for over ten years before Airbnb, and people take a "little" better care of your property if someone outside their group is there.

Ian36391
Level 1
null

What about live in hosts that are noisy, especially when they know you work nights and need to sleep??

Bubba-Lee0
Level 9
null

Interesting. Here AirBNB is promoting the use of a noise monitoring device, ostensibly so hosts can monitor their properties in case a party is brewing.  Yet you can go to any social media platform that has a forum to discuss AirBNB issues and multiple times on any given day you will read about a host being suspended for reporting a party. Nothing like a healthy dose of negative reinforcement to discourage hosts from reporting guests.  Perhaps that is the point since AirBNB certainly seems to have a strong track record showing favor towards bad guests vs supporting their hosts?

Joy193
Level 2
England, United Kingdom

We need to learn to co-exist within communities like we do in every day life.   This needs to be done in a supportive, transparent way and people should be allowed to make mistakes, apologise, resolve and move on.   

Life is full of misunderstandings and issues and we need to learn how to resolve them with all parties winning...............    Triumph over tragedy and let's use tech and empathy to help us.

Helen427
Level 10
Auckland, New Zealand

 

Hmmm, little ole New Zealand isn't even in Minut's World Map on their website!
Maybe they could be so kind to include us as a courtesy @Airbnb .

 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

@Helen427 I'm not sure which map that is, but I've checked and I can confirm Minut does ship to New Zealand, if that helps! 🙂

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Joy193
Level 2
England, United Kingdom

I've just purchased.  More to be proactive and to be able to defend any false neighbour complaints

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

@Joy193 I'd love to hear how you find it once you start using it! 

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Yuki-and-Charlie0
Level 3
Canmore, Canada

Hi  Emilie & @Airbnb 

 

Can you take a look at the horrible experience I’ve had regarding my minut device and a slanderous review. 

https://community.withairbnb.com/t5/Host-Circle/Minut-Noise-Monitoring-and-a-Negative-Review/m-p/171...

 

I also posted a warning to hosts in this comment section about my experience. 

Airbnb shouldn’t be promoting these devices if they don’t support hosts that use them. 

As an superhost of many years with 37 properties and thousands of reviews this one takes the cake.

 

Thanks,

 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Yuki-and-Charlie0

 

I'm really sorry to hear you've ran into some challenges recently!

 

I'm not part of Customer Support nor have access to your account to see exactly what happened, however I've raise the issue you've shared with us here on my end so someone can look into it further. If I get any more information, I'll let you know 🙂

 

Thanks,

 

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Ana2038
Level 5
Santa Ana, CA

I think this will shoot down one argument that cities use in an effort to ban short term rentals. 

 

Personally,  we don't have that issue as we live on the same lot as our listing  but I've heard the arguments from city staff (parties, noise levels..etc..) as one of the reasons to ban STR. 

Mike-And-Jane0
Level 10
England, United Kingdom

Strange that no one has commented on this post. We wouldn't find it necessary as we live next door (attached) to our listings but for others it looks like a good deal. Unless, of course, the monthly subscription to the service is greater than the benefit gained from a free device.

Explore Resource Center articles

Making your home ready for guests
Tips from Airbnb plus hosts: How to add thoughtful touches
Supporting guests during their stay