@Emilie
Hi Emilie,
Thanks for your response - if AirBnb’s CS possessed your knowledge, clarity, and desire to assist, Hosts would feel far more confident in their interactions with them.
Yes, I’ve contacted The Support Team twice regarding the missing payment:
at 7 days late their response was “it can’t be investigated until 8/10” with no explanation. When contacted again on 8/10 - there was no reply.
Still no reply at 2 weeks late.
This is the 3rd late or missing payment issue I’ve experienced in the past year.
If you have just a moment, perhaps take a look at my listing - and my reviews - to determine if this response - or lack there of - seems appropriate.
If AirBnb can delay payment for my completed services, clearly contradicting their established host payment policy - without explanation, without apology, and without ANY consequence for their failing - how can they conceivably justify assigning penalties to hosts for legitimate cancelations? It’s woefully inequitable - and inappropriately punitive.
But, again, I do appreciate your inquiry about my missing payment.
It’s appreciated.