@Susan1028 wrote:
Thank you for evaluating this expansion. I offer my guests several opportunities for suggestions in addition to the public and private feedback guest and host are already afforded.
I appreciate the effort to “tease out” more positive details of what makes each stay special and offer the following based on my experience:
1- please make it very clear to the guest what each category includes
2- state that this new level of feedback must be based on actual guest experience
3- the attributes being evaluated are within the hosts’ control.
For example the “location” category could get tricky because of the following :
1- google maps and other gps services that often give inaccurate directions
2- bookings in a busy city are not going to be perfectly quiet
3- bookings in rural locations with few stores, restaurants and neighbors nearby etc...this may be new to those unaccustomed, but are not a reason to penalize a host
4- the weather is not included in the evaluation or within host control
It would be helpful to offer some boundarie / qualifiers like:
1- was location type as described? If not why?(ex: listing stated “entire place,” quiet with “panoramic views” but I arrived to find a single room in the basement of a shared house with noise and foot traffic overhead, view is a fence blocking a busy noisy street, and the only sweeping view possible is from the second storey master bedroom that isn’t offered.
2- Did it have the number of rooms and type of rooms as described (full kitchen, 2 bathrooms, #bedrooms...)
3- Did it have amenities described? (ex: free parking/fireplace/hot tub/#beds, breakfast/full kitchen...)
and so on...
Thank you for requesting feedback.
Actually Susan, guests do already get asked this if the host hasn't had any recent feedback. I often travel with Airbnb, all over the world - for 7 years now - , as well as hosting on Airbnb, and until very recently was meeting many hosts in my professional capscity as a photographer for Airbnb too. Guests have always also been able to give feedback about the acuracy and condition of all aspects of their stay, in the itemised private feedback. Believe you me, they love to do so if not 100% happy!