Introducing Superhost Week

[Laura_C]

Hi everyone,

Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbnb for a long time, but since I officially joined the team here in July, one thing has become even more clear to me: It’s the wonderful community of hosts that makes Airbnb so special.

Within the Airbnb hosting community, we’re particularly appreciative of Superhosts. As 2018 draws to a close, we wanted to do something special to celebrate them. So today,  I’m thrilled to announce that we’re kicking off an exciting new event for the first time ever: Superhost Week!

Congratulations to those of you who are Superhosts. It’s such a huge achievement. Airbnb’s community is powered by great hospitality and trust, and you exemplify that spirit and excellence. It should be no surprise that Superhosts earn about 22% more on average*—guests really value your hospitality.

This week will be full of celebrations and recognition. Here’s what Superhosts can expect:

• A personalized gift: If you’re a Superhost, check your inbox. We hope you’ll enjoy the custom map you just received, highlighting your own journey as a host with Airbnb.
  
  
• Marketing to guests: This week, Superhosts will be featured at the top of Airbnb’s home page, giving Superhosts more visibility to the millions of people who visit Airbnb each day. Here’s what they’ll see:

If guests are curious and click to learn more, they’ll go to a brand new web page where we’re showcasing Superhosts. This page will help them better understand the Superhost badge icon on your listing, as a symbol of the amazing hospitality you provide.

• Social celebration: Throughout the week, we’ll be highlighting some extraordinary Superhosts on social media channels. Check it out and follow along here:
  • Facebook
  • Instagram
  • YouTube

I hope you enjoy this week of celebration! We’re committed to continually improving the Superhost program, and some changes are already underway. For example, we just introduced new criteria to ensure that hosts who host longer stays have fair access to becoming Superhosts. I’d love to hear your ideas for what we can do to make the program even better. Let me know your suggestions in the comments below. I’ll be checking in throughout the week.

Congratulations again to those of you who are Superhosts. Thanks for everything you do— and happy hosting!

Laura

*Based on internal Airbnb data comparing median aggregate revenue earned by Superhosts to other hosts (with 10+ bookings) on the platform worldwide during 2017.

[Collyn0]

Do you remember when they used to tell you how many people had viewed a specific date on your calendar-- like, you could look it up and adjust your pricing based on how many people were looking at a certain day or weekend in the future that wasn't booked? That was an amazing feature they took away! Why?

[Sarah1151]

I agree wholeheartedly with you on this one Colin, I became a bit obsessed with it a bit like the ‘like’ on Facebook!!

[Roberta2]

I LOVED that feature!!! I really wish that would come back!!!

[Laura_C]

Hey Roberta - thanks so much for your note. I'm working with the team on our full plans for 2019. I promise that we'll keep you updated with what we're planning and launching as we go. Great idea on the custom cleaning fee - I've sent that to the fees team as a great suggestion! Happy Superhost week!! ~Laura

[Roberta2]

Thank you @Laura_C

@but could you please answer when the features promised for 2018 ( like custom útil and super guest) will be available? 

And please bring back the feature of being able to see pick dates - you have the data, you had the feature working, you removed without asking us, please bring it back! 

[Ezequiel8]

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We also would like the possibility to custom the cleaning fee for longer stays - say, stay over 2 weeks, 2 cleaning fees will be applied..

I guess some guest would prefer to clean his own space and would like to have a possibility of choose cleaning services anytime or in a periodic time. Having by default every week a clean service for a fee, for me could be great, whith this enabled option we don't need to ask every guest when they need a "cleaning service".

[Tim-and-Lisa1]

Thanks for the special Superhost rewards.  I’m VERY happy to hear we will be getting acknowledged for bookings that have guests staying longer than normal.  This has been a frustration of mine for some time.  Keep up the great work! 

[Rhode0]

Thank you very much for the recognition and additional promotions! 

[Lena174]

Thank you sounds GREAT !  Bravo for Superhosts ! 

[Mary356]

Thanks for recognizing Super Hosts. Guests frequently mention the extras they enjoy during their stay. It's nice to know that Airbnb notices, too!

[Barbara901]

Thanks so much! I love hosting.  And making guests feel welcome.  I also have really enjoyed learning from other hosts .

[Libby29]

Thank you! I've loved being an airbnb host for 5 years! 

[Ian425]

Hi 

It would be great to hear more about Superhosts with long term guests. I have guests that stay for 3 months every year, making it difficult to maintain superhost status during that period. More info please!

Thanks 

Ian 

[Laura_C]

Hi @Ian425! You can check out the details at our new Superhost host-facing page here.

Here are the details for the updated 'stays' criteria: Superhosts have hosted at least 10 stays in the past year or, if they host longer-term reservations, 100 nights over at least 3 stays. 

[Maria1032]

Hi, thank you very much for all the support but I don’t know why I am having several problems to coordinate my upgrade to Airbnb Plus, I don’t know how many messages I have sent and nobody helps me. I needed to repite the photo shooting of my house and nobody explained to me which part was wrong and to the new photographer neither, so we needed to repite the full session, more than 4 hours. When the Airbnb picture department download the pictures, the picture of my house were incomplete, no pictures of the second bathroom, no possibilities to change the cover, many spaces that are not in the pictures, instead of that pictures of the TV or WC and the toilet paper aappears. In one week I couldn’t speak with anyone who solves the problem and I only have two days and my property will be automatically Airbnb plus. 

I am totally desperate and I fell that I am not having a good attention but nobody helps me, please let me know how is possible to do it or I will be forced to delete my property in Airbnb. Many thanks 

María