From safety tips to product updates, the most popular stories from the past year continue to be helpful today. Check out all 10 articles.
- Meet Els, an Open Homes host in Rome
Els, of Belgium, wanted to pay forward the hospitality she received when she moved to Rome, so she signed up for the Open Homes program on Airbnb. When she welcomed Fode, the experience transformed both of their lives.
- Home improvements with hosting in mind
Paint, personalize, and plenty of other home improvements—it’s time to get inspired. We gathered tips from hosts like yourself about how to upgrade a space without tearing up the house.
- Easy access to customer service
At the Global Host Q&A, an important concern came through loud and clear: hosts need easy access to support and quick solutions. We’ve created a new way for hosts to contact Airbnb Customer Service—exactly when they need it.
- Handle peak season like a pro
More bookings mean more check-ins and tighter cleaning schedules. Successful hosts share how they stay organized and efficient during the busiest times of year.
- Safe hosting tips
Here are ways to help ensure your hosting experience and make your guests feel welcome at the same time.
- We heard you: Update on essential amenities
Setting expectations and being accurate are keys to successful listings. Hosts told us Airbnb’s requirement to provide guests with amenities such as soap, towels, and other essentials was impacting success. So we answered: hosts can choose, but we strongly encourage hosts to include them.
- The lowdown on pricing
You asked: You’re constantly pushing me to lower my price—why? Well, part of it is demand.
As for the other reasons, we address those in our improvements to Smart Pricing tools.
- Decoding response and acceptance rates
What’s the difference between my response rate and acceptance rate? And how do these numbers affect me as a host? We have these answers, as well as advice on how to keep these rates high.
- Meet the new reservations page
We asked hosts how we could improve the Reservations List. Then we redesigned the page from the ground up, incorporating host feedback to make it easier to find, to improve calendar syncing, and more.
- Want more flexible pricing settings?
You’re in luck. The top story of 2018 shows you how to set different prices for stays longer than a week or month, and customize weekday vs. weekend pricing. We also have tips on how to apply fees for cleaning and additional guests.