Reembolso

[Paula291]

Boa noite

agradeço uma ajuda relativamente ao seguinte:

- tenho alojados, neste momento, hóspedes que haviam reservado entre o dia 10 e o dia 22 de Fevereiro. Entretanto, os clientes vão necessitar de sair antes da data prevista (22) e solicitaram a alteração no site Airbnb antecipando a saida para dia 19. Eu dei o meu acordo mas, depois, falando com o cliente, verificou que se tinha enganado e que, na realidade, vao sair no dia 20. 

Não sei se o reembolso é feito ao cliente através do Airbnb ou se devo ser eu a reembolsar. Caso o reembolso seja feito pelo Airbnb, o cliente irá ser creditado em 3 noites quando, na realidade, só tem direito a 2 noites.

Agradeço ajuda o mais breve possível.

Paula **

[Emiel1]

hello @Paula291 ,

You (or the guest) can change the reservation again and set check-out on the 20th. It will calculate the right price and will adjust the refunding accordingly the new situation automatically. But you must do this BEFORE the 19th.

https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation

Best regards, Emiel

[Paula291]

Emiel

thanks for your reply. I have already done it now.

Shall I understand that Airbnb will refund the client? How will I refund Airbnb?

Paula

[Emiel1]

hello @Paula291 ,

You have to check your Transaction History pages (also: future transactions)

- If you allready received the payout from Airbnb, Airbnb will calculate the refund and put it as a negative amount in transaction history. Then it will be deducted from your next payout.

- If you have not been payed allready, Airbnb will recalculate your payout.

But again: check your Transaction history for details. 

Best regards, Emiel

[Paula291]

Emiel

thanks again for your help. 

I have now checked the Transaction History (also Future Transactions). 

So, client will get his refund from Airbnb and my debt will deducted from my next payout (I have already received this payment).

Paula