1st time hosting concerns

[Gaby373]

Hi all, first time hosting. I am very excited but have some concerns 

I got my first reservation really quickly 

But

Guest has no profile picture

While I responded quickly to his questions, he is not answering my messages

Reservation is for 28 days

He will arrive today.

And still not answering 

Is this behavior something anyone is familiar with?

thank you 

[Patricia2526 · Accepted solution]

Hi @Gaby373 

Yeah, some guests don’t even have the Airbnb app installed on their phone. Sometimes they’re only replying through their email notifications, so they may miss important messages or have trouble accessing links and check-in details quickly.

Have you already sent your check-in instructions, directions, and arrival details? It’s usually best to send them ahead of time through Airbnb messages and also ask the guest to confirm they received everything.

[Gaby373]

Will do. Thank you!

[Snehal1]

Good you got 28 days reservation,   Do you stay nearby  or remote place.   Keep in touch with the guest on the check in day and if possible every week by giving mesage.  Hope they will respond soon.

[Gaby373]

Thank you @Snehal1 I am nearby and indeed plan to be in touch with the guests to ensure everything works out to the brst

thank you for your support!

[Stanja0]

Hi  @Gaby373 

You can go in to settings and require your future guests to add a photo in order to book with you .

And yes this happened to me in the past. The guest turned out to be a good guest but they didn’t check the app for whatever reason.

I sent a screen shot of how to avoid this in the future. Wishing you the best in your first booking. Congratulations!! 

 

[Gaby373]

Thank you! I saw this feature after the booking. Now enabled 

thanks for the support!

[Rebecca]

Hi @Gaby373 👋

It's lovely to see you joining in conversations on the Community Center!

I'm tagging @Stanja0 here so they receive a notification of your message. Quick tip: if you type "@" and then the username, this will tag the member that you're replying to.

I hope this helps to keep the conversation flowing. 

[Gaby373]

Thank you for the great advice and support, @Rebecca 🥰

[Stanja0]

@Gaby373 

You are very welcome!  Did everything work out with the guest? 

[Gaby373]

@Stanja0 yes it did! He responded and all worked out

thank you for your support 🥰