Hello Airbnb Community.
My one and only listing that I currently have has been suspended for 3 days. The last guest to stay at my home reported a "privacy violation" in order to get out of paying for the entire 60 day booking.
The guest suddenly quit communicating with me and would not reply to any messages what so ever.
She was gone from the property for 4-5 days when I get a reservation alteration request, and she wanted $633.00 back.
I agreed to give her the money back because I figured something personal might have happened and she needed to go back home to Missouri. I then gave her a 5 star review and had nothing but good things to say on the review.
that was until I got a notice that my account was suspended and under a privacy investigation.
The crazy part about the "report" is the fact that the safety department would not disclose what was said in the report, who reported, what supposedly happened.
Then the gentlemen investigating the report wanted me to give him information so I could respond with my side of the story.
I didn't have a side of the story to tell, because I don't know what the story even is.
Long story short, it has been 3 days and my account is still suspended, even after I got an email from Airbnb support saying that the suspension was lifted and that I should be able to use the platform normally.
I am deeply offended by all of this. I worked really hard for that 5 start rating, 100% response rate, etc.
I am 1 day away from becoming a super host as well.
I've called, emailed, and messaged support. Nothing seems to be getting the issue resolved.
