Hello everyone,
I'm hoping someone in the community has experienced something similar or can offer some advice.
I'm an Airbnb host in Kenya. Airbnb is suddenly rejecting my Kenya Revenue Authority (KRA) Personal Identification Number (PIN), which is Kenya's taxpayer identification number, and is treating it as invalid.
The issue is that my KRA PIN is active and valid. I've confirmed this directly with the Kenya Revenue Authority through their customer care, visited their offices in person, and verified it using their official PIN checker.
What makes this even more confusing is that Airbnb had already accepted this exact same tax identification number. They have been using it for tax reporting and even issued multiple Kenyan withholding tax certificates using it, including certificates issued between 31 July and 3 August 2026.
Despite that, Airbnb's system now suddenly says my tax identification number is invalid and has started withholding 20% tax from my payouts.
I've followed every instruction provided by both Airbnb and the Kenya Revenue Authority, including ensuring that my tax records are up to date. The Kenya Revenue Authority has confirmed that my tax identification number is valid and there is nothing wrong with it.
Unfortunately, every Airbnb Support representative I contact redirects me to the same case manager, but he has stopped responding to my messages, leaving my case at a standstill.
Has anyone experienced Airbnb suddenly rejecting a tax identification number that had previously been accepted?
If so:
- How was it resolved?
- Was it a technical issue on Airbnb's side?
- Was your case escalated to the tax team?
- How long did it take to fix?
Any advice or similar experiences would be greatly appreciated. Thank you.
