Hi Paula
The same thing happened to us 2 days ago.
Everything was going perfectly well until two days ago when we received a curt message from Airbnb saying that our account was temporarily partially disabled, therefore preventing anyone from booking pending their ''investigation.''
It said to contact them which we immediately did.
The team member simply asked us if we had any ''security devices'' on the premises which of course we do not. And we told him so.
He laughed and said ''thats all I need to know.'' And then said something about continuing to finish the investigation.
We though it was all sorted.
But that was two days ago and still our account is blocked and we are losing numerous bookings with potential guests saying ''no dates are available.''
We have written numerous times asking what the issue is and if there’s anything else we can provide them. But have had no reply.
We are very conscientious SUPER house with almost entirely five star reviews and are almost constantly booked three months in advance with a very popular and unique inner city (Sydney) Warehouse that has almost always ranked #1 if not on first page of any relevant search.
We've read the MANY horror stories about many AIRBnB accounts being shut down with no explanation. We're very concerned thats now what’s happening to us.
We have no idea why our calendar might be blocked. We follow all the rules, and all very conscientious hosts to our guests.
The only thing we can think of is that we recently had a guest who cancelled a 5 day stay in the 1st hour Because we would not allow them to bring additional authorised Guests they arrived with without adding them to the booking And paying the additional guest fee pursuant to house rules. He made up some very dishonest claims in order to get a refund cancellation which included place was not clean when it was of course. The person who Checked them in, accidentally, left their phone in on the kitchen counter (out in the open). Within minutes of leaving a call to Airbnb in alerted them, but the phone was left on the premises, and also alerted the Guest. Later, when it the guest was Trying to find reasons to get a full refund and cancel the booking. They pretended they were afraid that the phone might have had some kind of listening device in it. We replied by saying, we contacted both the Guest and AIRBnB about the phone moments after accidently leaving it there.
The only other thing We could think of, but it might be is that on 16 July, which was the day before the deactivation, a neighbouring propery had a big party and the police came. Their property is in the same building's ours and its front door onto the street is just a few steps from ours. When the Police came to break up the party some guys were arrested directly in front of our door. Many neighbours came out to see at that point because the ones being arrested making so much noise and yelling atythe police.
The next day Some neighbours asked us what happened thinking the party was form our house but our place was not even booked that night! We thought maybe one of the neighbours thought our place was having the party because of the police in frontage our house and reported us to Airbnb.
anyway, we’re not sure, but that’s what the issue is, but it’s the only thing we can think of.
Do you have any advice on what to do. Or do you know anyone that we can speak to for assistance with this matter.
Thank you kindly.
