Hi there! Sorry to hear about the trouble you’re having. Here are some steps that might help:
1. Contact Airbnb Support: Reach out to Airbnb Support and explain that your first name field on the AuthBridge verification page is set to your nickname and can’t be edited. Ask them to help you reset the verification process or update the name to match your official documents.
2. Contact AuthBridge Support: If AuthBridge has customer support, try reaching out to them directly. Explain the name mismatch and see if they can provide instructions or make the necessary adjustments.
3. Add a Note (If Possible): When submitting documents, check if there’s a way to add a note explaining that the pre-filled nickname doesn’t match your official name. This may help clarify things if verification proceeds.
Hope this helps, and best of luck getting everything sorted!