Airbnb authbridge verification process

[Ryan-Sharma0]

Hello, 

My listing is suspended because i didnt Complete the airbnb authbridge verification 

But when i clicked the link for verification which opens the Authbridge website the space for First name is already taken by my nick name which can't be edited 

My name on document and airbnb profile is same but while  filling details in authbridge website the first name is set by default which i cant change 

Please anyone help me because if i submit the document and the name didn't match it will fail

[Meri627 · Accepted solution]

Hi there! Sorry to hear about the trouble you’re having. Here are some steps that might help:

1. Contact Airbnb Support: Reach out to Airbnb Support and explain that your first name field on the AuthBridge verification page is set to your nickname and can’t be edited. Ask them to help you reset the verification process or update the name to match your official documents.

2. Contact AuthBridge Support: If AuthBridge has customer support, try reaching out to them directly. Explain the name mismatch and see if they can provide instructions or make the necessary adjustments.

3. Add a Note (If Possible): When submitting documents, check if there’s a way to add a note explaining that the pre-filled nickname doesn’t match your official name. This may help clarify things if verification proceeds.

Hope this helps, and best of luck getting everything sorted!

[Paula]

Hi @Meri627, I am tagging @Ryan-Sharma0 here so they receive a notification of your message. This way, we increase the chances of them getting back to us.

Quick tip: To tag someone, tap "@" and select the host's username from the dropdown menu 😊

[Ryan-Sharma0]

Thank you @Paula 

For giving me this important information that will really help for a smooth thread communication.

[Ryan-Sharma0]

Thank you @Meri627 

For the rply and giving me the solution i uploaded the documents and spoke to the customer support they said they will help me out with that