I used to rent an Airbnb in Brooklyn back before local law 18 went into effect. Back then, after the city tried giving me $10,000 in fines, I fought the city and got the fines thrown out in court, but I decided to unlist the space and get tenants instead of continuing to fight the city. I kept my Airbnb account incase I ever wanted to get registered and start listing again because I had superhost status and I had 166 great reviews.
Since then I bought land and built a beautiful cabin in Maine where I grew up. I created a listing for this cabin in Maine and tried to publish it. I received a message that it was unable to be published and I needed to contact customer service. Since that message I have been in an endless loop with Airbnb Customer service for almost 6 weeks now. They all think it is in regards to my property in NYC and I get told I need to get a registration number or seek legal advice. When I am able to explain that I am trying to list a property in the state of Maine they dive in for a day or two and tell me I should be able to go ahead and publish it. But when I do I get the same message. The service agent then tells me they are escalating it to a technical team member or someone higher up the chain. I then get an email from the higher up telling me I need to get a registration number or seek legal advice and they are closing the case. This has been an endless loop. I reply that it is not resolved and I then get a new overseas representative that starts the entire loop over again. It is like I am stuck in some Grecian version of hell. Over and over and over again. Is there anyone at Airbnb who actually supervises customer resolutions??? This is like beating my head against a wall. Having a history of good reviews and being a superhost helps renting space tremendously. I did not want to have to create a new account and start from absolute scrath in order to list a property but I have. If I could get Airbnb to resolve this issue I would go back to my original account in a heartbeat. I have to say that Airbnb customer service is very polite, and very quick in their responses, but ABSOLUTELY HORRIBLE AT ACTUALLY LOOKING AT PROBLEMS AND RESOLVING THEM!!!!! THEIR CUSTOMER SERVICE IS ALL FLUFF WITH ABSOLUTELY NO SUBSTANCE!!!!!!!
