Amenities temporarily unavailable
10-11-2023
02:16 PM
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10-11-2023
02:16 PM
Amenities temporarily unavailable
My listing is in a condominium building and due to renovations the elevator will not be available for a period of 2 weeks. Is there any way for me to remove the elevator as an amenity for only those two weeks, or in any way signal this information to people who are looking to book?
10-11-2023
02:16 PM
4 Replies 4
10-11-2023
03:39 PM
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10-11-2023
03:39 PM
@Serafina2 I would write it into my listing description somewhere and inform anyone booking that the elevators will not be working for their stay and that you will allow them to cancel free of penalty if they are not happy with this.
10-11-2023
03:42 PM
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10-11-2023
03:42 PM
@Serafina2 I would not make any changes to your listing unless you are open for last minute bookings that would be affected.
If you do accept a booking for the time period that the elevator is being repaired, advise the booking guest immediately so that they can cancel and book elsewhere.
10-11-2023
03:42 PM
17-11-2023
07:21 PM
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17-11-2023
07:21 PM
Hello @Serafina2, I hope everything is going well.
I have noticed that our experienced Hosts have shared some great advice for this situation. Have you considered including this in your description and informing the guest in advance?
Keep us posted,
17-11-2023
07:21 PM
17-11-2023
10:22 PM
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17-11-2023
10:22 PM