In May, my guest from ** entered the apartment late at night by self-check-in. I talked to her on WhatsApp and asked her if she needed anything. She answered that she didn't need anything. I was on the line all night. The guest reserved my apartment for one night, and in the review, she wrote that there was a frost at night and she felt uncomfortable. In May, the weather in Tbilisi was warm, and the heater was off. If the guest asked, it was easy to switch on, or I could go there to help. Because of a bad review, I lost my super host status. Airbnb didn't help me with the issue. On my listing, I got a note that there is a problem to fix, which is not right. I called Airbnb, and they refused to help me. Can you suggest what to do? lost faith that I am doing everything right.
**[Content removed inline with the Community Center Guidelines] - Please note that our Nondiscrimination Policy doesn’t allow for discrimination based on age, race, ethnicity, national origin, religious affiliation, disability, gender or sex.