Any pointers on our listing?

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Any pointers on our listing?

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Hi! We have been airbnb guests for a long time, but we are newer to hosting. Any feedback or suggestions, specially on our listing would be greatly appreciated. Also, if you have a great local Big Bear cleaner you recommend for independent/self owned airbnb properties that would be great.  Seems like most of the cleaners are only available if you use an airbnb management company.  Appreciate the feedback and reccos. 

 

🏡 View on AirbnbCabin in Big Bear Lake · ★4.89 · 3 bedrooms · 4 beds · 2 bathrooms

Top Answer

I strongly recommend you make a checklist from the comments so far. Pick the ones you can deal with immediately plus those that are truly essential- e.g. Smoke Detectors!

Then set up a "to-do fund" as bookings begin to increase. As you are able to fix, replace, and improve at minimum include a snap shot immediately. Then once you've got it all put together take the professional photos using the notes given so far and put them to all good use. Do NOT be afraid to give the photographer direction and be sure s/he takes it & will work with you. Updating photos will always be an ongoing thing- start saving now. 

My notes on photos- see my listing for examples:  airbnb.com/h/sea-ranch-abalone-bay
-avoid cutesy vignettes (e.g. the corner shot of an end table). If it is a vignette- be sure that there's a means of seeing how that focused point fits in the full scheme of the experience 
-iron your sheets/bedspreads...at least get the look of fresh out of the package folds out
- put captions in your photos explaining what you want the guest to see in it. Some are not obvious
-highlight the views where ever you can. People come to BB to get out of the city and breathe. Show what they'll see from various perspectives, including from chair-seat level.
-bedroom 2's window  where are the shades for privacy in a bedroom? ( I suggest getting push up/down shades then raising them half way to indicate privacy available and note there's a house with windows right next door- be honest yet discreet)
-get wider shots - views of rooms. There's many that highlight the walls getting the essential view lost as a result
-plenty straight on views of things (house, deck, hot tub). Need more views from the guest perspective...what will THEY see, sense, hear, smell, touch ...experience?
-Children's playroom/bedroom. adjust the photo exposure/lighting its soooo dark. What is the switch in the long hallway? Is there a smoke detector/CO2 monitor for that space-make sure there is and highlight it.  How will the kids play in it and what will they play with (get toys/games and a storage system for them-
-do you provide booze for your guests? If not take a photo of the bar table without it.

Are you an LLC? Is that why you don't show photos of yourself/ves?  Your one-liner is really rather vague. It appears (based on the URL from UK) you are British - tell us about that. Why do you have a Big Bear house? At least include an About Us bio of the business. Humanize it. Why are you doing this---besides for the joy of passive income🙃
See mine: www.airbnb.com/p/searanchabalonebay

The listing itself-when I started I actually got a copywriter (mostly for our direct booking website). But it was helpful for me to see what I needed for my marketing copy. You are marketing -selling your space. The terms you use to do so should -MUST- invoke the 5 senses- things that will linger to form memories! Go beyond just terms that tell them what they will see. Include what they will feel when they touch- bed, railings, snow, fir trees, that liquor table or coffee cup by the fire. What are the smells that linger to form memories? The sounds of the wind through the trees, the mountain lion that is sure to prowl... gotta love nature...And so forth.

Careful you don't get busted for including your insta link-- take some of the photos and include them in your listing. Don't make people go off your booking sight. They'll never come back

Go into more depth - what exactly makes  it a "perfectly located vacation cabin." What makes your perfect cabin more perfect than the one that pops up right next to it?








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22 Replies 22

Hey @Goldmine-Properties0 , You have a beautiful cabin and I see that you already took the reviewer advice on cleanliness. I took a quick look at your listing I think you should replace your Hero photo with the cozy fireplace sitting it will definitely drive more search-to-listing clicks. And you should add a guidebook to your profile every detail count with the Airbnb algorithm

Hi yes the guest that stayed was a difficult guest. Our cleaning is very good.    I will switch back to the fireplace.. We had that before as the hero so will try again. And I will look into the guidebook.  Thank you!!

@Goldmine-Properties0 

A suggestion  if I am planning a trip for 9 your cabin comes up.

The first thing noticed is 4 beds, doesn't sleep 9.

Then great living room with fireplace but also only 2 chairs where do I sit 7 others?

Beautiful kitchen table with 3 chairs again where do I put 6 others?

Hi! Thanks for taking a look.

Yes it sleeps 9 and that is our license.  We actually get the most activity for 7-9 guests even though it would be verrrry comfy with even left.   We have 1x king bedroom, 2x queen bedrooms, kids bonus space off one of the queen rooms with 4 total beds (2 twin beds with 2 trundles), and full size futon (sofa) in the living space. 

We have two living rooms..  The one you are referring to is in the same space at the kitchen and dining-- open floor plan.   Besides the 2 chairs right next to the fire place there is a huge dining table with 6 seats and smaller table that extends with 2 chairs.   

The main living area has a huge couch and a sofa that turns into a full bed. 

@Goldmine-Properties0 

I see your doing great.  You asked for pointers to increase bookings.  If you have answers for my questions great that is the pointers.  how many additional guests could you easily convert because of your hard work just by eliminating the confusion?  you have competitors who may be getting your business because there aren't questions.  you know your rental as a potential Guest i only know what you tell me.  I don't know two living rooms or trundle beds and I may not dig to find out.

Rebecca
Community Manager
Community Manager

Hello @Goldmine-Properties0 👋

 

What a beautiful property! I could imagine myself sitting in front of that fire. I hope you don't mind, I added a photo and a link to your listing to your post. I'm hoping that with easier access, more hosts will pop by and support you with constructive and helpful feedback. 

-----

 

Please follow the Community Guidelines

Like the warm vibes from your property's listing. One small thing that could go a long way next time you take photos is to straighten the linens on the sheets and love seat. Hope this helps!

Agreed! That was the first thing that captured my eye. For some the rumpled look is in. For me it looks like housekeeping didn't do their job and change the linens

Sorry for second post here- couldn't find an edit button:
Your recent review noted an issue with cleanliness. Do be sure you get on your cleaners for that one: "the cleanliness was decent—" it also reinforces my discomfort with the photos of rumpled beds.

Once you get those little eye-catching negative details (at least the divan with its wrinkled cover) you should find a bump in bookings. 

I understand that professional photos can be big chunk of change. Realize what you spend now on not only excellent photos AND property stager (one that sets it up from the guest's perspective, including their eye level views)  you'll see returned immediately with more bookings.

Kia ora (Hi), @Goldmine-Properties0. Your listing looks fantastic—what a beautiful place! It would be even better if the second photo of the hot tub were landscape-oriented. The first one is perfect in portrait mode, beautifully framed by your house's roof style.

@Goldmine-Properties0

 

You have a great place, and I seem to agree with some of the other comments you’ve received. 

My only feedback would be to consider changing your profile name. We tend to avoid Airbnbs that seem to be managed by a larger group, or management company. People like to see their hosts, and learn a little about them, before they choose to stay. 

You guys seem like really nice people - maybe using the couple picture from your traveling account profile will be an easy improvement.   

good luck!

Thank you!  Yes we are a family, not a big company. We will look into profile edits. Thanks!

Hello,

What a gorgeous spot.

As a Superhost, I’ve learned that guests truly appreciate arriving at a place that exceeds their expectations. Cleanliness is the top priority, along with essential amenities like extra towels, fresh linens, and spotless pillows.

When hosting families with children, I love adding a small, thoughtful touch—a surprise on their beds with little items like coloring books, toys, or school supplies. It doesn’t have to be expensive, but it makes a big difference for both the kids and their parents.

I also provide a guidebook featuring local restaurants, trails, and events to help guests make the most of their stay and explore the area with ease.

In my experience, the key to a successful stay is clear communication and honesty. Guests want to feel that they’re getting great value for their money and time.

Your place is stunning and already feels like a perfect home away from home for a large group. The small details truly make all the difference!

Hope this helps!

 
 

 

Dafna

Thank you!  We do the same. So hopefully we are on the right track. Thank you!

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