Anyone else notice Airbnb has removed the NO CHILDREN feature from host settings?

Kelly65
Level 6
Brisbane, Australia

Anyone else notice Airbnb has removed the NO CHILDREN feature from host settings?

I discovered today that Airbnb have removed the feature that enables hosts to state they don't accommodate children 12yrs and under. They did so without my consent or knowledge and to date I have received no written advice of this change. Fortunately I do not use instant book and this is yet another reason why I never will. I find Airbnb's conduct to be sneaky, dishonest and disrespectful of hosts policies that they set for their own properties. I state in household rules that we accommodate adults 18yrs and over only and guests must agree to this when submitting a booking request and advise the number of guests, ages and purpose of their trip for our consideration. 

55 Replies 55

@Kelly65

 

We stopped doing things like that a long time ago they just take it, we just put enough for their stay. 

Enough 7/11's around here 

Huma0
Level 10
London, United Kingdom

@Gillian166 

 

It's not just people with kids. I had a couple ask me within five minutes of arriving to use the washing machine. It's not like they had been travelling for a while. They had just flown in from home.

 

I had another guest (from a distant country) arrive from home with a whole suitcase of dirty laundry, expecting to do it here. Who packs a suitcase of dirty clothes before they leave home????!!!

Gillian166
Level 10
Hay Valley, Australia

@Huma0  unorganised people? adhd people? I can see my daughter doing that, instead of planning, washing and packing her bag 2 days before the trip, she'd be doing it 1 hour before she leaves. hopeless! I try to teach her methods to be organised but tiktok has convinced her that "my brain works like that and there's no other way for me to exist" ugh. I even found her a channel on youtube of an organised mom who has ADHD and has created a system that suits her brain type (and millions of others apparently), but it's hard to help these people. I'm living with 2 of them! drives me bonkers. 

Huma0
Level 10
London, United Kingdom

@Gillian166 

 

Oh yes, good old TikTok. 

 

I've had a few of my recent guests (all young people) tell me they have ADHD. The interesting thing is the ones that told me this were actually the most organised and 'together' and I never would have guessed, whereas I've had other guests recently who didn't mention it but really displayed the symptoms.

 

I'm hosting one of them right now. As well as many other things, she's not done any laundry and she's been here a month. It's just piling up in her room, but she didn't use the laundry basket I provided, so I had to pick up her dirty laundry and put it in there and then washed the sheets/towels and cleaned her room because, even though she said she was going to do it, she never did. If she expects to hog the laundry facilities right before she leaves, she'll be in for a shock.

Huma0
Level 10
London, United Kingdom

@Gillian166 

 

Oh, and the first example I gave above was a couple. With them, it wasn't that they arrived with loads of dirty laundry, they just excepted to put the machine on every day to wash what they had worn that day. I had to put my foot down, but they weren't happy about it.

 

The same couple showed up on my street and started texting me at 9am even though they had repeatedly been told they could not check in until 3pm. In fact, they had been told I would not accept their booking until they acknowledged in writing that they could not check in early. Still, they showed up six hours early and just expected me to cave. In their case, I'm sure it was just entitlement.

J-B-3
Level 1
Hilo, HI

Aloha Kelly!

 

Yes, AirBnB has eliminated our ability as Hosts to filter guests with children or infants.

 

They did not inform me and I just had a couple with an infant arrive.  AirBnB's elimination

of that feature applied to all my previous bookings.  

 

AirBnB did not specifically draw attention to their changes, but I do believe they sent a

communication that their terms had changed... leaving it to us to read the fine detail.

 

Most likely, AirBnB made the changes in response to law suits from families with children

and infants.   This definitely was not a change supporting their "Your house, Your rules"

moto.

 

 

I just contacted AirBnB.  They do still have options to limit children and infants under

"Guest Safety".

 

Disregard my other posting.

Terrill0
Level 7
Dresden, ME

I just discovered this today because I had a guest book with an 11 year old. I was literally online yesterday looking at my listing and saw that "no children under 12" was in place so its insane to not find it today. Airbnb said it must be stated in the house rules and they "update thier site from time to time and things change" 

I'm sort of tearing my hair out...

Natasha80
Level 2
Nahant, MA

I just discovered this was removed as well. As a result I am having guests arrive today with 4 children ages 6-10!!!! I am taking a risk because finding a home for 4 adults, 4 children last minute.... This is Airbnb's fault. They need to reimplement the NO CHILDREN UNDER AGE 12 functionality. Airbnb is not host friendly.

Debra300
Top Contributor
Gros Islet, Saint Lucia

@Natasha80 Hosts still have the ability to state whether their place is suitable for children.  It in your listing's dashboard under Guest Safety. 

 

Debra300_0-1694707979582.png

 

Click Edit, and this page appears:

 

Debra300_1-1694708072043.png

 

It has always been Airbnb's position to allow guests with children to book spaces regardless of this setting, and put the onus on the host to enforce this policy.  Since Airbnb is changing the host's option to cancel a booking due to poor fit/suitability for the guest, I advise hosts to state in their house rules if children are allowed.  This covers hosts, because they show that a guest intends to break house rules.

 

Don't just believe what I say, check the Airbnb Help Center
Siobhan82
Level 2
York, United Kingdom

Yes its still there under guest safety, took me a while to find it, I am sure it used to be more visible.